Trailer ValetReviews of trailervalet.com

Response from Trailer ValetDec 23, 2020

Hello Jeff! Thank you so much for your feedback on our product. I am so sorry to hear you had some trouble with our wheel dolly set, and also some trouble trying to get in contact with our customer support line. If you ever have issues getting through our phone support please reach out to us via email at [email protected] and a support team leader will get back to you. We can still assist you with the wheel dollies!

Response from Trailer ValetDec 23, 2020

Hello! Thank you for giving us your feedback on our product! We are very sorry to hear that you were not able to have a successful time with our XL unit. We would love to assist you with some trouble shooting and also provide some alternate options that could help you move your trailer after all! Please feel free to reach out to us at [email protected] and a support team leader would love to get this started with you!

Response from Trailer ValetNov 30, 2020

Hi Brian, We hope you had a great holiday. All of our XL units have been marked as unavailable until December 21st as explained on the website. We believe you have also talked to a customer service rep regarding this issue already. Unfortunately, this is not something the employees have any control over. We appreciate your continued patience with us.

Response from Trailer ValetNov 25, 2020

Hi there, It would be helpful to know which unit you are referring to. Is it the 5X or XL? Unless you have an older unit, all of our XL units have solid tires. 1. If the valve stem is catching on the frame, it usually means the inner tube is deflated and not at its recommended psi. Please check out our video regarding inner tubes- https://youtu.be/R1loct8hEIY it is a very thorough video that goes into installation, proper usage, etc. 2. If the brakes engage at the slightest release, that means the brake is doing its job from letting the unit or your trailer get away from you. 3. Which unit do you have? We don't have anything plastic on our unit besides the plastic sleeve inside of a jack tube for the 5X If you have any specific questions please refer to our https://www.youtube.com/user/TheTrailerValet/ for more troubleshooting videos and tips. And feel free to reach out to our customer service team [email protected]. They can definitely give you more info and help you with your specific problems. Thank you!