Trailer ValetReviews of trailervalet.com

The RVR3 I have barely moves and has about a 15 minute run time before the battery dies. All this I could have dealt with but trying to get the 18' boat & trailer (weight of maybe 2500 pounds) over a slight incline into my garage is impossible. I reached out and was told by Lucas that the short step-up calculates to 14.04 degrees and the unit is only rated to 5 degrees. In other words, unless you have a flat surface from start to finish....this unit is nothing but a 50 pound POS.

Battery charger cooked the battery not a smart charger, and the company says that battery is discontinued and there is a $650. Repair kit. My unit is 18 months old out of warranty and for spending over $3000 dollars that is unacceptable. parts in construction . Beware don’t waste your money!

Mitchell Ouano and the team at trailer valet in Chino, Ca went way far and beyond to help me with a problem I’d had with a trailer valet that wasn’t mine. I’d used the wrong charging cord. Trailer valets aren’t cheap (quality items aren’t and shouldn’t be! ) I can’t begin to express my gratitude for this wonderful team helping me out! Five stars for this place!!!!! Thank you Mitchell and team!!!!

I purchased the Trailer Valet to back in my airstream. The product is very difficult to use, hard on my back and feels dangerous while operating. I burned up two cordless drills backing the trailer in. I reached out to support and was told I was out of luck, the return policy is 30 days from the date of order. I would not recommend this product.

We are pensioners so on the older side of the spectrum, we purchased the Trailer Valet XT and I personally couldn't be more disappointed. It kills your back, it takes a lot of effort turning the handle by hand, it is very restricted on the surface it will barely operate on and using a drill is absolutely useless. We have only had the opportunity to date to try it about 4 times and each time it has been very stressful and unsuccessful wouldn't recommend 😕

This company literally has the worst customer service of any company I have dealt with. They are AWOL. They use an answering service and Customer Service keeps sending you form answers. I need to order replacement parts. Can I get someone to call me or take my order? NO. Actually I love my Trailer Valet XL, but what good is it to have a $700 item if I can't get replacement parts. They apparently are all about making the sale, and then "SCREW YOU." when it comes to helping their loyal customers keep the product in working order. They should be ashamed. Dr. Greg Lousignont

Needed a replacement tube in Australia, you have to buy the tyre and tube together, $180 plus freight. This is not ethical as there is no alternative to the special Trailer Valet tube

Works as expected after some trial and error using stucco mesh to improve traction. ( google: 27-in-x-96-in-galvanized-steel-flooring-lath) Our challenge was to move our 3500 lb trailer by pulling it across a grassy area, up and over an incline onto loose gravel which was the goal to have the trailer behind a fence, plugged in with the door able to open. This required pulling the trailer through a narrow opening with 3" to spare on each side. Pulling was required to allow the door to the trailer to open. The largest challenge was maintaining traction for the tires, across a combination of slippery grass, dirt and loose gravel. Our solution was a 24" wide stucco mesh 5' long. Once we had the stucco mesh positioned under the dual wheels they did not spinout. This allowed other difficulties such as maintaining an up right position and use of a battery powered drill to move the trailer safely exactly and carefully to where we wanted it.