Trailer ValetOur powerful, easy to use trailer mover will allow you to maneuver your boat or RV trailer into a limited space, around corners, forward/reverse easily. Shop today!
Trailer Valet (trailervalet.com) has 219 customer reviews on Five Star Index, with an average rating of 3.8 out of 5.
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Showing 18 reviews with 2 stars · Clear filters
RONALD S.
This trailer valet has a major design flaw, it does not stay in the upright position under stress. The wheel will start moving out from under the ball coupling pretty soon after 1 or 2 feet of movement the trailer valet will be at 45 degree angle. I do not recommend this product. To anyone. I gave followed the directions and watched multiple videos thing I may do doing something wrong.
Moe M.
Disappointment number 1. I bought a Trailer Valet JX side mount drill powered jack and it came without a mounting bracket. After serveral emails back and forth I gave up. I did find a bracket at a surplus store and installed the jack. Disappointment number 2. Can find a drill that has enough power to lift my trailer. I can smell the drills burning up because of the load. I'm taking about a weight of about 500 lbs. Disappointment number 3. Gear box not sealed at all from the elements. Don't expect this jack to last very long and still hand cranking. Could have bought a better built hand crank jack half the price.
Mark H.
Delivery time was a long time. I like the world everyone created before just in time and quick delivery so I can manage my time and business effectively. And COVID should be an excuse as we should be overcoming that adversity in an ever fast paced changing world.
Response from Trailer ValetJan 20, 2021
Hello Mark! Thank you for providing your review on your experience with our company. I am sorry to hear about the shipping. I definitely understand how this can be a inconvenience to you and we send out our deepest apology. We are doing the best we can to make sure all of our customers receive their product in a timely manner despite not having total control once the product leaves our warehouse. If you have any questions pertaining to our shipping, please reach out to [email protected]
Mike T.
i have the xl and hooked everything right checked things multipled times but it still wants to kick out. i cant get it to stay upright when moving trailer. i was using the ball adapter from 2" to 2 5/16 and everything is tight tried to contact trailer velet several times with no return calls or email
Response from Trailer ValetJan 18, 2021
Hello! Thank you for reaching providing your feedback, I am sorry to hear you are having some issues with the unit and also getting in contact with anyone. Did you try reaching out to [email protected]? Also, we are open Monday-Friday 9 am- 5 pm central time. Also, on your trailer it may be your tongue nut on your coupler that may need to be tightened more. Please feel free to reach out and a customer service rep would love to assist you!
Aleksandar B.
Well the reason its so poor, it has many layers of failure. Bad things from website, to call center and customer service. Website is hard to order and to communicate with trailer people if you need help or not. Call center is useless. They can't help you with anything all they can do is send email to customer service. Customer service is ok. Problem that happens is when you want to order and them helping you, it fails in communication and you end up getting order late or they can't figure out the address you want to send to. First time dealing with this company has been very bad and not happy with how they handled my order and shipping. I am grateful that some people in customer service helped on end and got my order. But company failed on every level to help them do better job.
Response from Trailer ValetJan 18, 2021
Hello! Thank you for providing us with your review. I am sorry to hear that you had a bad experience from ordering to also dealing with our answering service. Our answering service is here to just take our messages when a customer service rep is not able to get to the phone. After the message is delivered our CS reps will then reach out to the customer to assist them. I would love to have someone go over our process with you in further detail. We can be reached at [email protected] or you can give us a call at 844 846 9344. Thank you!
Mitchell H.
I was moving a 3000lb Enclosed 20x8 Trailer with the Valet, hoping it would help me park the trailer behind my house (9ft gap). The valet has alot of compliance and does not enstill confidence, I guess it requires ALOT of practice and strength and probably should only be used on flat solid surfaces.. It works, but not as well as I imagined. Honestly...I wish I could return it but since the unit was refurbished I cannot.
Response from Trailer ValetJan 18, 2021
Hello sir! Thank you so much for providing us with your feed back. I am very sorry to hear that you were having issues with moving the unit on your surface. I would love to have a customer service rep speak with you in regards to how to use the unit on different surfaces and any other question you may have. Please feel free to reach out to support@trailervalet or if you would like to call our number is 844 846 9344, thank you!
John W.
The Valet XL is good in concept. It’s laborious to hook up and tighten correctly to the trailer and even then it will kick out from underneath the hitch even on level ground. You must have a significant amount of weight on the tongue or its tire loses traction. It is torture on your drills trying to move the trailer more than a few feet. They will over heat.
Response from Trailer ValetJan 20, 2021
Hello John! Thank you for providing your review on our product. I am sorry to hear that you had some trouble when it came to installing our unit. Yes the unit does need to be very tight once hooked up to you trailer so the unit does not slip out. If you are still having trouble with this along with using the drill please reach out to [email protected] and a customer service rep and a technician as well can assist you. Thank you!
Wayne L.
Service was good but the product does not work well.
Response from Trailer ValetDec 28, 2020
Hi Wayne, Thank you for your feedback. Will you please tell us which product you are referring to and what problems you might be having? Please reach out to [email protected]. We would be happy to help you figure out your problem. In the meantime, please check out our Trailer Valet youtube page for any trouble-shooting videos that can help you. Thank you