The Sauna Heater Reviews | Read Customer Reviews of thesaunaheater.com

The Sauna Heater Reviews | Read Customer Reviews of thesaunaheater.com

The Sauna Heater reviews

314 approved reviews, newest moderated first

JK
Jul 30, 2026
The Sauna Heater, good price and great service
The Sauna Heater representatives answered all my questions and gave recommendations that proved valuable. The heater, stones, and controls all arrived well packaged and onetime. After the sale the rep I contacted was very helpful with the installation questions I had. The price was also competitive. Overall a very good experience.
Response from The Sauna HeaterAug 10, 2026
Thank you for taking the time to write this! Our team spends real time in saunas and on sauna builds, so when we advise on a heater, stones, or controls, it's coming from firsthand knowledge. Enjoy the sauna, and reach out anytime.
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Retterath E.
Jul 28, 2026
Micah was the best to work with
Micah was the best to work with. Excellent communication, knowledgeable and made working with him incredibly easy. Thank you!
Response from The Sauna HeaterJul 29, 2026
Thank you for the kind words! Micah is a big part of what makes our team great, and we'll make sure he sees this. Enjoy the sauna, and if anything comes up down the road, we're just a call away.
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Scott C.
Jul 28, 2026
Great quality
Well built. !! Great instructions easy to build ! Very happy so far with my purchase !
Response from The Sauna HeaterJul 29, 2026
Thanks so much, Scott! Glad to hear the build went smoothly and the instructions did their job. Now for the best part!
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Mike L.
Jul 28, 2026
Salesman was great!!
Salesman was great!!! He listened, gave me options and was very courteous. Thank you
Response from The Sauna HeaterJul 29, 2026
Thank you, Mike! We'll pass this along to Micah. Enjoy the sauna, and reach out anytime.
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Doug H.
Jul 23, 2026
Prompt delivery of sauna glass doors
Prompt delivery of sauna glass doors, with good tracking and packing for protection during shipping.
Response from The Sauna HeaterJul 29, 2026
Thanks, Doug! Freight and packaging are tricky, so we're glad everything arrived protected and on time. Hope the doors look fantastic in the finished sauna. If you need anything else for the build, you know where to find us.
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Julie
Jul 17, 2026
The company sent me a faulty control…
The company sent me a faulty control panel for my heater and so I had to pay my electrician to reinstall the replacement. The Sauna Heater company told me to send the electrician receipt over for reimbursement as they were the ones sending the faulty equipment. When I sent the receipt over, they informed me that they would not be reimbursing me for the work to replace their faulty equipment. Would not recommend this company to anyone.
Response from The Sauna HeaterJul 18, 2026
Hi Julie, Thank you for the feedback, and I'm sorry for the frustration this caused. You're right that a faulty control panel shouldn't leave you out of pocket. While our standard warranty covers the replacement part itself rather than installation labor, this was a case where covering the labor was the right thing to do, and we've issued you a full refund for the electrician's cost to swap it out. We're sorry for the mixed signals along the way and appreciate you giving us the chance to make it right. If anything else comes up as you finish your setup, we're here for you. Best Regards, Roger (COO) @ The Sauna Heater
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Valued C.
Jul 15, 2026
OUTSTANDING experience!!
The consulation experience was outstanding with great technical information and advice. Upon delivery, any issues or questions were quickly addressed. OUTSTANDING company.
Response from The Sauna HeaterJul 18, 2026
Thank you so much! We put a lot into making sure the consultation gives you real technical guidance up front, and that we're just as responsive once your order lands. Glad it showed on both ends. Enjoy your sauna, and we're here anytime!
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Greg M.
Jul 6, 2026
Underpromised
Underpromised, over-delivered!
Response from The Sauna HeaterJul 18, 2026
Love hearing this, Greg! Underpromise and over-deliver is exactly what we aim for. Thanks for the kind words, and enjoy the sauna!
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