The Sauna HeaterReviews of thesaunaheater.com

Response from The Sauna HeaterAug 29, 2026

Hi Matt, Sorry to see this, and I understand restocking fees are frustrating. These fees are standard across our industry and are disclosed up front, at checkout, in our posted return policy, and again in the return confirmation email, so no one's caught off guard. They cover the costs of a return, including the free outbound shipping we cover on the original order and the inspection every returned unit goes through before it can be resold, even when it comes back unopened. That said, we do work with our customers on these. In your case, we accommodated you and issued a full refund to your original payment method. We wish you the best and hope you enjoy your sauna setup. If anything else comes up, we're here. Best Regards, Roger @ The Sauna Heater

Response from The Sauna HeaterAug 24, 2026

Hi Katrina, We looked into this and don't have any record of an order or support request under your name or location, so it looks like this review may have been meant for a different company. We're one of several authorized HUUM dealers, we aren't HUUM (the manufacturer), and we don't make their warranty decisions. That said, I'd encourage you to go back to the dealer you purchased from and ask them to advocate for you with HUUM. A good dealer will go to bat on warranty issues like this, we certainly do for our customers, so it's worth pushing on. If you did happen to order through us with a different name or email, reach out at [email protected] and we'll take care of you. Best Regards, Roger @ The Sauna Heater

Response from The Sauna HeaterJul 18, 2026

Hi Julie, Thank you for the feedback, and I'm sorry for the frustration this caused. You're right that a faulty control panel shouldn't leave you out of pocket. While our standard warranty covers the replacement part itself rather than installation labor, this was a case where covering the labor was the right thing to do, and we've issued you a full refund for the electrician's cost to swap it out. We're sorry for the mixed signals along the way and appreciate you giving us the chance to make it right. If anything else comes up as you finish your setup, we're here for you. Best Regards, Roger (COO) @ The Sauna Heater

Response from The Sauna HeaterJun 17, 2026

Hi Hector thank you for the feedback. As we discussed privately, the full product specifications, including the manual and complete description, were shared from our first communication, well before you purchased the unit. The unit you purchased and received matches those specs exactly. We always aim for full transparency on what customers are purchasing, and in this case all the details were provided up front. Best Regards, Roger @ The Sauna Heater

Response from The Sauna HeaterJun 1, 2026

Hi Jamal, thank you for your feedback. You're right, we missed the timeline we communicated. The drip trays were held up in customs longer than anticipated, which pushed the ship date back. Your order has shipped and will arrive in a few days. We've also reached out to you directly to provide the tracking details. We appreciate your patience and apologize for the experience. Best Regards, Roger @ The Sauna Heater

Response from The Sauna HeaterDec 8, 2025

Hi Thomas, Thank you for your feedback. We take comments like this very seriously, and we would really appreciate the opportunity to understand what went wrong. We aren’t finding any communication history under your name, so could you please reach out to us directly at [email protected] or +1 (725) 77-5484? We’re committed to improving and making this right. - Veeti @The Sauna Heater

Response from The Sauna HeaterSep 17, 2025

Hi Jared, Sorry about the incorrect dimensions. That’s on us. We mirrored our supplier’s specs and didn’t realize the mismatch. We’ve issued a full refund for the hassle to your original payment method. Best Regards, Roger @ The Sauna Heater