Kay J.
Anna was so helpful
Anna was so helpful
Response from The RTA StoreMay 25, 2026
Thank you for your kind feedback! We’re so glad Anna was able to help and provide a great experience. We truly appreciate your support!

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The RTA Store (thertastore.com) has 455 customer reviews on Five Star Index, with an average rating of 4.5 out of 5.
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Kay J.
Anna was so helpful
Response from The RTA StoreMay 25, 2026
Thank you for your kind feedback! We’re so glad Anna was able to help and provide a great experience. We truly appreciate your support!
Brett A.
Michelle Santana has been the most helpful consultant during our time working together on multiple projects. She is thorough and has caught mistakes that would have cost us time and money. If her boss is reading this give her a raise.
Response from The RTA StoreMay 8, 2026
Thank you so much for your wonderful feedback! We’re thrilled to hear Michelle has been such a valuable partner across your projects. Her attention to detail and dedication to helping customers avoid costly mistakes truly make a difference. We’ll be sure to share your kind words with her — and we’ll pass along the raise recommendation too! 😊
RV
Always a great experience working with Travis!
Response from The RTA StoreMay 4, 2026
Thank you for your kind words! We’re thrilled to hear you always have a great experience working with Travis. We’ll be sure to share your feedback with him — it means a lot!
Satisfied B.
I have not yet unpacked nor installed the cabinets, but I can say that the customer service and delivery were all green. The customized care given in figuring out the layout and style were key. Plenty of time was taken and my agent had great expertise!!! Sue Michaely
Response from The RTA StoreMay 1, 2026
Thank you for your thoughtful review! We’re so glad to hear your experience with our customer service and delivery has been positive so far. It’s great to know our team was able to provide the time, care, and expertise needed to help bring your vision together. We’re excited for you to get everything installed and truly appreciate you choosing The RTA Store!
Ed Y.
great communication and resolving any issues
Response from The RTA StoreApr 30, 2026
Thank you for your kind words! We’re happy to hear our team provided great communication and helped resolve any issues. We truly appreciate your support!
Katie Daniel T.
Website very user friendly and customer service was very helpful when I called.
Response from The RTA StoreApr 30, 2026
Thank you for your feedback! We’re glad to hear you found the website user-friendly and that our team was helpful when you reached out. We appreciate you choosing The RTA Store!
Tim W.
The RTA store is providing awful service. Please address my claim and do not close it. The shipping was not the issue. Address and reopen my claim and I can provide a better score
Response from The RTA StoreApr 20, 2026
We’re sorry to hear about your experience and appreciate you bringing this to our attention. We understand your concern regarding the claim and want to ensure it’s properly addressed. Our team has reached out to follow up, and we’ll continue trying to connect so we can review and reopen your claim as needed. We’re committed to working toward a resolution and making sure your concerns are fully handled.
Dillon K.
The quality of these cabinets is very subpar. yes, they are plywood boxes and solid wood faces as advertised but that's where the good seemed to stop. I regret choosing them for my kitchen and now I have basically guaranteed that I will need to redo it again the next few years. Multiple front faces were warped. cabinet sides were bubbled, luckily, I was able to rearrange my layout to hide them as I didn't have time to wait for a replacement. The paint has adhesion issues and peels off of the primer layer VERY easily. plywood and drawer pieces have green staining in them. I paid for a warranty, but when I emailed them about issues, I was offered a can of touch up spray paint even though i was told a professional would be sent to repair in the event of this happening. Glad I spent 100s of dollars for that... I was also told that they could provide a paint code for use at any Sherwin Williams store to paint existing cabinetry to match in the house. the one they provided is so outdated the local store told me not to use it has it won't match with the new base paint mix. They were right.... In short, the buying process was great and helpful, but once the cabinets arrived, problems seemed to pop up left and right.
Response from The RTA StoreApr 20, 2026
Thank you for sharing your experience. We’re very sorry to hear about the quality concerns and the frustration this has caused, especially after a positive purchasing process. Issues such as warping, finish problems, or material inconsistencies are not the standard we aim to deliver, and we regret that your cabinets did not meet expectations. We also understand your disappointment regarding the warranty experience and the resolution offered. Your feedback is important and will be reviewed with our team, as it highlights areas where we need to improve both product consistency and post-delivery support. We appreciate you taking the time to share these details.