The RTA StoreReviews of thertastore.com

Response from The RTA StoreJun 15, 2026

Thank you for your feedback. We’re glad to hear the communication and support leading up to delivery met your expectations, but we’re very sorry to hear about the damaged item you received. Our team is currently reviewing your claim and will be following up directly. We understand how important timely communication is when dealing with shipping damage and appreciate your patience as we work to resolve the issue.

Response from The RTA StoreJun 9, 2026

Thank you for your kind review! We’re thrilled to hear you’re happy with both the quality of your cabinets and the service you received. We truly appreciate your support and thank you for choosing The RTA Store!

Response from The RTA StoreJun 8, 2026

Thank you for your feedback. We’re glad to hear you were satisfied with the quality of the assembled cabinets, but we’re sorry that your experience with the ready-to-assemble cabinets fell short of expectations. Shipping damage is certainly frustrating, and we understand your concerns regarding packaging and product quality. While our warranty process focuses on replacing damaged or defective components as quickly as possible, we recognize that this may not always align with every customer's expectations. We appreciate you taking the time to share your experience and will use your feedback to help improve our products and processes.

Response from The RTA StoreJun 4, 2026

Thank you for sharing your experience. We’re very sorry to hear about the missing cabinets, damaged parts, and replacement issues you encountered. We understand how frustrating it is when project timelines are impacted, especially after making a significant investment in your renovation. While we worked to replace the damaged items, we regret that the delays and multiple shipments caused such disruption to your project. We appreciate your feedback and will share it with our team as we continue working to improve both product handling and the customer experience.

Response from The RTA StoreJun 3, 2026

Thank you for your kind review! We’re so glad Shaleta made the process a great experience and was there to help through all the design changes. We know projects evolve, and we’re always happy to work through those updates with our customers. Thank you for choosing The RTA Store!

Response from The RTA StoreJun 3, 2026

Thank you for your feedback! We’re happy to hear Chrissy was helpful in designing your laundry room. We also appreciate your note about the DIY tool and understand how that can be frustrating for iPad users. Thank you for sharing your experience, and we’re excited for you to receive your cabinets and begin your project!

Response from The RTA StoreJun 3, 2026

Thank you so much for your kind words! We’re thrilled to hear Naomi helped bring your vision to life and provided guidance on both colors and measurements. We’ll be sure to share your feedback with her. Thank you for choosing The RTA Store!

Response from The RTA StoreMay 25, 2026

Thank you for your kind words! We’re so happy to hear Sam was patient and supportive throughout all the changes during your design process. We’ll be sure to pass along your feedback — she’ll truly appreciate it!