The RTA StoreReviews of thertastore.com

It took much longer to get the cabinets than our sales person originally suggested. Also, we had to follow up multiple times to finally schedule the delivery. Not great communication between the RTA teams and delivery company . Had to scramble last minute to find a way to unload the cabinets. Very frustrating experience all around,

The first order I placed had mini defective and damaged parts. The second order was better, but still had defective parts. The third replacement order was mostly acceptable, but there seems to be an issue with edges of panels and shelves being smooth. We decided to figure out something else also really dislike that they do not pick up defective or damaged items and we are left to figure out a way to dispose of those items. Not sustainable and not customer friendly.We worked with a designer, but she did not consider the height from the countertop to the top of the cabinets. We ended up not having room for any sort of trim at the top of the wall cabinets to cover variation in the ceiling. And the distance from the countertop to the top of the wall cabinets was not to code.

Did not receive all cabinets in the first delivery , when they arrived there was damaged parts, then when I got the replacements a number of those were also damaged. All of this put my project way behind schedule ,so I had to use damaged parts to keep my project going, it's a shame that I had to do this with amount of money I spent. Plus the cabinets that weren't delivery put me over my budget!!!

I was so excited to order my cabinets from The RTA Store. I paid for their design service and received good support from the assigned designer. However, once my order was placed in early November, it all went awry. My cabinets were supposed to arrive by November 18. Some of them arrived near then, the rest didn't show up until just before Christmas (6 weeks late!) and then, we were missing parts! Those parts weren't delivered until January. I spent HOURS corresponding with their customer support team and much frustration. To their credit, the support team was very professional, but it was a horrible experience overall. I will not be ordering from them again.

terrible website experience on google chrome browser... takes so long to order.

Quite frankly this was a frustrating experience. I am a general contractor and have installed numerous RTA cabinet packages from different companies. I have never worked with a company that took so long to place a relatively simple order. It took me three weeks from start to finish to place the order. Most orders with other companies take a couple of days.

Was hoping to assemble cabinets but you would not give me the sizes and the color I wanted was disappointed in your options for these types of cabinets. Which you know forces someone like me to upgrade to the assembled ones that are more expensive. Also your web sight is miss leading on Financing 24 months no interest to qualify for that you must make in 4 payments in two months, really. You made it sound like all cabinets are 60 % off. Not sure if I would recomend RTA to someone else. Had to eliminate a pantry cabinet per budget.I know they look like very nice cabinets and are all plywood which drew me to you web sight.Debbie in design was very good.Sorry just being honest.I know read the fine print. Dont fail me now! Craig F