The RTA StoreReviews of thertastore.com

We remodeled our kitchen and chose cabinets from the RTA Store on our contractor’s recommendation. We love them! Our Sales Associate, Kathryn Haynes was very helpful-and patient-and knowledgeable. She guided us through the design process and was always responsive to my emails. Overall communication (delivery date, etc) was not the best-they communicated with our contractor and I felt that we should have been included in that. Also several of our cabinets were damaged in delivery and we are still waiting for replacement parts along with a few extras that our contractor ordered. Again, we should be included in this communication. Overall, the cabinets are beautiful and sales rep was great, but communication and follow up could be improved.

These cabinets are really good quality but its a shame that on this order I had to pay for shipping.

Some items came damaged, but or replaced

The only true issue I had must be a warehouse issue. Twice I recieved a damaged door.

My experience would be much better if the search function accepted the sku number of the products... or even the name for that matter. I have typed in both and the search function leads me on a wild goose chase. This is very frustrating.

Working with Michelle and Jason on my design was a great experience. They were patient and answered my millions of questions. The design process did take a bit to make sure that everything was in line, so plan well in advance if you are taking advantage of any promotions, it is not a quick process if you have a large area. And take into account if you live on the West Coast, communication gets delaying with the time difference. But even with it taking longer than I thought, the experience I had was great, I appreciate everything Michelle and Jason did for me, and I will for sure look at using the RTA store again for my next project.

I want to start by saying that we genuinely enjoy working with The RTA Store. As our business continues to expand, maintaining a competitive edge through strong partnerships and clear coordination has become increasingly important to us. We are a multi-trade, hands on, on site Design Build, Renovation, and Installation company. Our workflow is highly detailed and field driven. All our designs are produced in house with precision—often down to 1/16"—and are intended to translate directly from plan to fabrication and installation, with adjustments made as each phase of the project progresses. Recently, we’ve encountered challenges with several distributors who rely on in house or subcontracted designers to review our submissions using software such as 2020 Design, Pro100, ProKitchen, SketchUp, etc. In some cases, these reviews result in unapproved design and order changes rather than recommendations. This includes altering layouts, swapping cabinet sizes, and adding unnecessary fillers. Sometimes this stems from miscommunication through the distributor; other times it originates from the customer or Owner/GC. Regardless of the source, these unilateral revisions have created avoidable issues in the field—dimensional conflicts, installation delays, and scope discrepancies. To be clear, we fully welcome and encourage Owner/GC and customer review of their list of options and design intent. However, when third party designers modify finalized designs—especially without direct coordination—it undermines constructability, accountability, project management, and the overall success of the installation. Our goal is always to minimize fillers. When fillers are required, we have the internal capability to address them properly. Our team includes master finish carpenters and a fully customizable cabinet shop with our own sawmill, kiln, and CNC capabilities. We can fabricate cabinetry from scratch when needed. That said, this level of customization is not always cost effective on smaller net projects or multifamily builds, where standardized cabinet sizes offer more predictable pricing and availability. As we continue to grow, it is important for us to work with partners who respect design ownership, dimensional accuracy, and field realities—and who approach design reviews as collaborative guidance, not unilateral revisions. We value our relationship with The RTA Store and look forward to continuing to build together in a way that supports accuracy, efficiency, and successful outcomes for all parties involved.

After sending a message to the online live chat, I was connected with Jaimie. She became my primary POC during the order process and was very responsive and patient with all my questions and needs. The only reason I am not giving 5 stars is because the design tool on the website is not as user friendly as other websites I’ve used.