The RTA StoreReviews of thertastore.com

Love working with The RTA Store! I love the Midtown product line and use it in all of my renovations.

Cara is the absolute best design representative I have ever worked with. She is extremely knowledgeable about RTA's products. When I don't know what to do with a design, I simply describe my thoughts and ask for her opinion on how to solve it. She is like magic, coming up with solutions. She consistently provides the best solutions and designs to meet my needs and those of my clients. representative I have ever worked with. She is extremely knowledgeable. Cara is the best design representative I have ever worked with. She is extremely knowledgeable about RTA's products, and when I don't know what to do with a design, I just describe my thoughts and ask her opinion on how to solve it. She is like magic, coming up with solutions. RTA's products, and when I am in a bind of not knowing what to do with a design, I just describe my thoughts and ask her opinion on how to work it out, and she is like magic, coming up with the best solutions and designs to accommodate myself and my clients' needs.

Excellent design team and customer service. They took much of the stress out of the process.

love the product. easy to assemble

I want to start by saying that we genuinely enjoy working with The RTA Store. As our business continues to expand, maintaining a competitive edge through strong partnerships and clear coordination has become increasingly important to us. We are a multi-trade, hands on, on site Design Build, Renovation, and Installation company. Our workflow is highly detailed and field driven. All our designs are produced in house with precision—often down to 1/16"—and are intended to translate directly from plan to fabrication and installation, with adjustments made as each phase of the project progresses. Recently, we’ve encountered challenges with several distributors who rely on in house or subcontracted designers to review our submissions using software such as 2020 Design, Pro100, ProKitchen, SketchUp, etc. In some cases, these reviews result in unapproved design and order changes rather than recommendations. This includes altering layouts, swapping cabinet sizes, and adding unnecessary fillers. Sometimes this stems from miscommunication through the distributor; other times it originates from the customer or Owner/GC. Regardless of the source, these unilateral revisions have created avoidable issues in the field—dimensional conflicts, installation delays, and scope discrepancies. To be clear, we fully welcome and encourage Owner/GC and customer review of their list of options and design intent. However, when third party designers modify finalized designs—especially without direct coordination—it undermines constructability, accountability, project management, and the overall success of the installation. Our goal is always to minimize fillers. When fillers are required, we have the internal capability to address them properly. Our team includes master finish carpenters and a fully customizable cabinet shop with our own sawmill, kiln, and CNC capabilities. We can fabricate cabinetry from scratch when needed. That said, this level of customization is not always cost effective on smaller net projects or multifamily builds, where standardized cabinet sizes offer more predictable pricing and availability. As we continue to grow, it is important for us to work with partners who respect design ownership, dimensional accuracy, and field realities—and who approach design reviews as collaborative guidance, not unilateral revisions. We value our relationship with The RTA Store and look forward to continuing to build together in a way that supports accuracy, efficiency, and successful outcomes for all parties involved.

Online assistance was VERY good, we had created a shopping cart earlier with a color and style we wanted but never placed the order. In the meantime it appeared that style was discontinued and we reluctantly were going with a different style when I asked the online chat about earlier samples we had ordered. At that time they said the Royal Bronze was still available! We ordered immediately!

Jaimie was incredible to work with and very communicative. Made this process simple. I recommend this company to everyone. I haven’t received the product yet but the customer service has been out of this works. Thank you!!

After sending a message to the online live chat, I was connected with Jaimie. She became my primary POC during the order process and was very responsive and patient with all my questions and needs. The only reason I am not giving 5 stars is because the design tool on the website is not as user friendly as other websites I’ve used.