The RTA StoreReviews of thertastore.com

The agent had helped me design the layout and I had asked for everything in the design to be mailed, however there was a piece missing. I contacted a week and half ago but I was told that approval is needed for me to be able to purchase. I had infomred the agent that my contractors are working on the setup and I needed it ASAP. I called today and still they said that they had to get apporval. Now, my contractors will have to come back and I will have to pay extra. For me I had to follow up a lot and felt like I was working for RTA and not the other way round. I was not impressed with the Customer service.

Slow to supply missing parts. Had several proposals, the one I purchased was missing a few items that was originally ordered. I thought! Gave me a rev shelf that didn't fit the cabinet that they sold me. I had to prove that it wouldn't fit and had to package it in a certain way, which I had to purchase. Still waiting on refund. Delivery people were in a big hurry to leave and didn't give me time to check items

I have ordered both assembled cabinets and ready to assemble cabinets from them. The assembled cabinets where good quality. However, there ready to assemble cabinets that I ordered where very poor quality. They arrived with shipping damage due to poor packaging and low quality cabinet design. They only offer replacement cabinets and no refunds. I would be cautious of the ready to assemble options.

Love the designers. It would be great to call them more readily. The issues I have are that I will have to use aftermarket pull out shelves and the shipping options are not very realistic when you consider having to get palletts from curbside to my apartment up the stairs. It is difficult to arrange for truck parking and help when you are not sure exactly when the delivery will be done. Considering the size and weight of your product, you need to offer, even if I had to pay for it, deliveries to the door.

It took weeks for two pieces of trim to get to my client. Plus, the shipping cost was outrageous. The previous order of cabinetry went well.

The cabinet colors are beautiful. Some of the grooves were not cut correctly. Therefore some of the cabinet walls and backs did not go in easy or fit well. This caused some of the cabinet boxes to be out of square and caused other pieces not to fit accurately. The directions that were provided online did not necessarily match the products that we received. For the designer piece, I feel like sometimes the designer did not follow what I was asking for, which ended with us receiving a design we were not 100% happy with under the free revisions. We settled for the final design. The design instructions not cover some of the items for design elements.

I don't know why it's prompting me again, I thought I already gave a review? It was alright. The cabinets were a decent prices. The problem was the DIY instructions. I'm good with that type of stuff, such as assembling Ikea products. However all their online PDF and videos are waaaay out of date as well as unhelpful. The video is poorly made and from like 12 years ago. The online PDFs were also clearly out-of-date from previous cabinet models. We figured it out, but I guess maybe their target audience isn't DIYers but more for professionals.

I had high hopes for this company and process but was disappointed in the shipping process, the missing hardware, and lack of instructions to put together the items. The shipping process was very tedious and the amount of "make sure this" or "don't accept shipment if this is wrong" was ridiculous! The paperwork in the lengthy email didn't even match the paperwork with the shipment! Then, RTA wants you to inspect every piece and count every nut and bolt within 5 days! Another unrealistic expectation. Moving the pieces in the box is difficult and only adds to possibly damaging the pieces. We counted every nut and bolt and found lots and lots of missing hardware pieces. In order to get RTA to send the right hardware, we had to send multiple emails with SKUs, the number of missing pieces, photos, what size did we need, etc. This is all information they should have on our order but we had to track EVERYTHING down to get what should have been included in the order. Now we are trying to put the items together and the instructions are minimal, missing holes, etc. I will say they did respond quickly in email to our missing parts and did provide them in a timely manner. The actual pieces seem to be good quality but we won't order from RTA again.