Very disappointed with photostick.. Waited some time for it, followed the instructions...and nothing a complete DUD ! Tried and retried it on 3 PC,s and nothing on all three.
WANT MY MONEY BACK ASAP !!
Response from ThePhotoStickSep 9, 2020
I'm sorry to hear that you had some compatibility issue with the PhotoStick drive. Since I'm unsure which systems your devices are, I wanted to share a link to the PhotoStick website information pages for system compatibility: https://www.thephotostick.com/pages/system-requirements-2-0
If you would like further assistance or apply for a refund; we are sorry, but also understand. You can contact support here via chat (lower right hand blue bubble): https://www.thephotostick.com/pages/support
RA
Ray
128GB PhotoStick is actually 30GB
This 128GB PhotoStick is actually only 30GB whilst it worked it was not large enough to house all my pictures. And then it just lists them in name or number order.m It does not store in original location files. Not worth the money or effort
Response from ThePhotoStickSep 9, 2020
This is definitely some sort of malfunction with the drive. I would contact support for a replacement. The drive should absolutely be 128 GBs. Sorry for the hassle caused by this! https://www.thephotostick.com/pages/support
TC
tilin C.
impossible d'avoir la notice français…
impossible d'avoir la notice français de la clé pour mon ordinateur.Pour vendre c'est plus facile!!!!
Response from ThePhotoStickSep 9, 2020
I'm sorry that I don't understand French. But using Google Translate, this is what I understand your review to state:
"impossible to have the French manual of the key for my computer.To sell it is easier!!!!"
Unfortunately, I'm still unsure how I can assist you. I'm sorry that you experienced some negative issue with our product. Perhaps someone in the Support department can assist you in some capacity. https://www.thephotostick.com/pages/support
NA
Nicola A.
DO NOT BUY THIS PRODUCT.
DO NOT BUY THIS PRODUCT.
Firstly I ordered this not knowing it was from America, then when it finally arrived it didn’t work, so they did send another one.
That too didn’t work so I was asked to ship them back to America (ensuring it arrives before the 60 days has lapsed)in order to obtain a refund AT MY COST.
This item was £70 and is absolutely not fit for purpose. I have a 2018 Mac and my husband has a 2020 Mac so it’s not to do with our system it is absolutely to do with the awful product.
The one thing it did do was pull all of the photos off of my system ✅ however it took hours to download them and then there were no thumbnails to be able to see and sort them.
Pointless product and now lost £70 and still don’t have a suitable place for all my pics.
Very disappointed.
Response from ThePhotoStickSep 9, 2020
Slow load times may occur because of the amount/number of files the device is scanning on the computer/phone. The scanning process may take time depending on the size of the files being scanned and also depending on the specs of the customer's device. If the device suddenly become unresponsive while on the process of scanning, Tech support would suggest restarting the device and do the scan process once more.
System Requirements are;
Windows -
Windows XP, Windows Vista, Windows 7, Windows 8, Windows 8.1, and Windows 10.
Mac -
Mac OS X Version 10.7 and later.
Android OS -
Version 6.0 (Marshmallow) and later
iPhone/iPad iOS -
iOS version 11.3 and later
From the sound of your review, you did receive the item and it did work for you systems, but you are generally dissatisfied with the time it takes to copy all of your photos/videos? And perhaps about the method of reviewing your images and files? I'm sorry to hear about your dissatisfaction. Hopefully the refund process has all been sorted out now. Thank you for doing business with us, in any case. Have a great remainder of 2020 and keep safe!
RW
Richard W.
Photostick is a complete wash out
Photostick is a complete wash out. It stalls at the slightest problem. There is no way into it to restore. Every time you have to start again. It stop at about 32 gig so it may be a memory fault and nothing wrong with the file. But how to find out?
DO NOT BUY. TOTAL WASTE OF MONEY. American rubbish as usual.
Response from ThePhotoStickSep 9, 2020
We're sorry to hear that you're encountering some pausing/load-time problems with the PhotoStick. If you would like to contact Customer Support, perhaps they will have a few suggestions to help you overcome the frustrations. The chat app can be found here, in case you would like to seek them out: https://www.thephotostick.com/pages/support
DW
David W.
A waste of money
My wife bought me a 64 photo stick as a gift. It sounded great but when i used it for the first time it didn't sort out duplicates. I spent hours deleting duplicates and putting photos into folders only to find the photo stick didn't even save the folders. the advice on the helpline was to try and format the photo stick which i have done. It now has no software to even open the stick now. do not touch the photo stick it is a complete waste of money.
Response from ThePhotoStickSep 9, 2020
There should have been an option to check-mark (or select) the "Skip Duplicate" feature in the PhotoStick's Application Settings. If this is left unchecked; the download process will also copy all the duplicates.
I am sorry to hear that the re-formatting process somehow removed the application from the device though. That's unfortunate and frustrating, I'm sure. Perhaps if you would like to contact Customer Support again, they can issue you a refund or replacement.
MJ
Mr John Wendy B.
DO NOT BUY
DO NOT BUY
Do not buy from this company. Ordered a photo stick and paid £48.60. After waiting over a month for it to come. I had to get in touch with PayPal for a refund. This company dose not deserve to be in business.
Response from ThePhotoStickSep 9, 2020
With Covid-19 still at play in the world, shipping times unfortunately can still vary greatly, depending on the postal service (especially for international orders). All of our customer orders are filled and mailed the same day or following, once orders are placed. You may wish to contact Customer Support to see if they can help nail down where your product currently is: https://www.thephotostick.com/pages/support (look for the blue chat bubble in the lower right hand corner)
MG
Mrs G.
DO NOT BUY
DO NOT BUY, Absolutely rubbish. I bought 2. Neither of which were Formatted and wouldn’t let me format them on my computer. Contacted the company and they did send two new ones but they are exactly the same! You can return them but at your own cost and as they have to go to USA this is very expensive and quite honestly don’t trust them to refund my money so may well lose out on the p & p if they don’t!
Response from ThePhotoStickSep 9, 2020
We're sorry that your replacement PhotoSticks also didn't work properly with your system. Perhaps it may be possible (since you used 4 separate drives and all failed), that the operating system for your PC/MAC/Mobile don't meet the minimum specifications required to use the product. You can view the supported OS here: https://www.thephotostick.com/pages/system-requirements-2-0
I'm sure that a Customer Service rep will help you get a refund though, if you choose to go that route. Thank you for doing business with us though! Sorry it didn't work out.
