Karen
Mixed feelings
I ordered a Photostick and paid for Amazon Prime membership so I could receive it in time to take on a month-long vacation. It arrived as promised, we left hours later on the trip, and that night I tried to get the Photostick set up. After multiple times following the video and going through the steps over and over, I contacted the chat for help. After more troubleshooting it turned out the stick was faulty from the get-go -- the red light never came on. We were on vacation and except for the first two nights, we stayed a different place each night, picking as we went along. Photostick was unable or unwilling to overnight a replacement to the motel where I would be for the next day and a half, so I didn't have a working one for the entire trip. When I got home I reached out to the customer service specialist I'd been communicating with about a resolution, an she credited my account without any hesitation. I did pay for a month of Amazon Prime that I didn't use except to get what was a faulty Photostick, but the final resolution from Photostick is appreciated and was easy.
Response from ThePhotoStickJun 18, 2026
Hello Karen Thank you so much for posting this review and letting us know that you are pleased with the prompt attention you were given by our customer support team. We do sincerely apologize for the inconvenience caused to you during your trip and if we could overnight products, we definitely would have for you. Unfortunately, that is one shipping service we do not offer. Again, I am sincerely sorry. If you need any further assistance, please do not hesitate to reach out to our customer support. They are ready Monday – Saturday 8am – 8pm PST (excluding major holidays) to assist you. Sincerely, ThePhotoStick Review Team ThePhotoStick Support Center: https://www.thephotostick.com/pages/support-center




