I ordered the android photostick from NZ for about $100 and received the iPhone version. I sent it back but they refused to pay postage so I ended up losing $50 because of their mistake
Response from ThePhotoStickMay 29, 2026
Hello Rob
Thank you for reaching out today. I am sorry for the confusion with your situation. We clearly post on our terms of services that return postage is the customers responsibility. We do not refund return postage. We offered to send you the correct item free at charge without you having to return the incorrectly sent item; however you refused and stated you just wanted to return your order for a refund. Since that was the case, you were only refunded for the returned item and not the return postage, as stated in our return policy and terms of services posted on our websites. Again, I am sorry for any confusion, as we explained this to you in our chats with you.
Thank you and have a wonderful day
ThePhotostick Review Team
KA
Karly
If I could give 0 stars I would
If I could give 0 stars I would. Before purchasing I went through all requirements and my phone met all the requirements for the PhotoStick to work with my phone. I ordered the item and had no doubt it would work with my phone since it met all requirements listed on their website so I didn’t try it out right away. I finally got time to use this a few months later. I went through with their tech all the steps to get it to work. The last thing I did with them is sent a screenshot of what came up when the PhotoStick was inserted. I was then told that the PhotoStick was incompatible with my phone. Now it was past the 30 day return window. I contacted customer service thinking that since their website was incorrect and it indeed did not work with my phone even though it met ALL requirements that they’d refund me. Nope! All they did was kept repeating over and over that their return policy is clearly posted on their website. They weren’t understanding that their requirements were too but that they have incorrect information on their website. Seems pretty shady to me and they do not stand behind their products and their misinformation. Do not buy this product!
Adding a reply to their reply to my above original review:
If you would have actually read through the review I wrote you would see that I already have worked with your tech and went through all the extra steps that they provided and it still did not work and was told my phone was INCOMPATIBLE by your tech.
Again, thank you for telling me for the 100th time that is is out of the 30 day refund window.
Response from ThePhotoStickApr 22, 2026
Hello Karly,
Thank you for your review. We see that you contacted our support team and were informed that your phone is compatible with our product. Our technical support team has also reached out to you through your support ticket to assist in getting your device up and running.
We understand your concern regarding the return; however, your order is now beyond the return period and no longer qualifies for a refund. Our policies are provided for all customers to review prior to placing an order, and we encourage customers to test the product within the 30-day money-back period to ensure it functions properly. We regret that this situation did not work out as expected for you.
Please respond to your existing support ticket so our technical support team can continue assisting you. There are a few additional setup steps required for Motorola phones, and our team is ready to guide you through them.
EDIT - Karly, yes you did work with one of our agents, who did not provide you the correct work around. Your phone IS INDEED compatible with our product. I have sent you to our senior tech agent who was trying to work with you further to show you the work around for your specific phone, but you refuse to work further with them.
Thank you for your time, and we look forward to resolving this matter for you.
Sincerely,
ThePhotoStick Review Team
KP
Kathleen P.
It is very confusing to use and doesn't work
It is very confusing to use and I am adept at using technology. I run in circles, it doesn't actually load, it says there is no room for a lousy 300 images, and I know there is nothing on it because last time I used it I wiped it afterwards. Very very frustrating, do not recommend.
Response from ThePhotoStickFeb 20, 2026
Hi Kathleen
Thank you for reaching out to us today. Please click the website link below to be connected to our Customer and Technical Support Center. One of our agents will be happy to assist you. Note: Please have your order number ready. Please note, our new and improved app recently launched, so please check that your app has been updated.
Thank you.
Rachel
ThePhotoStick Review Team
ThePhotoStick Support Center: https://www.thephotostick.com/pages/support-center
BC
Bill C.
Waste of time, money and energy - just back it up to your computer
The Photostick connects to the charging port of my iPhone. The backup took 5 hours and ran my phone battery dry twice in that time. While you can pause the backup to remove the Photostick and recharge the iPhone, on several occasions the program wouldn't recognize the Photostick on reinsertion and I had to start from scratch. And if you don't pause it before removing and the iPhone battery runs out, you have to start from scratch. So you can't just start a backup and walk away - you have to stay and monitor the phone battery charge. SO much easier to back it up to my Mac! And I have a backup for my Mac so who needs this? Expensive, clumsy
Response from ThePhotoStickJan 28, 2026
Hello Bill
Thank you for your feedback. We regret that ThePhotostickOmni did not meet your expectations. We would appreciate the opportunity to discuss this further and provide a resolution. Please contact us at https://www.thephotostick.com/pages/support-center at your earliest convenience.
Thank you.
Rachel
ThePhotoStick Review Team
ThePhotoStick Support Center: https://www.thephotostick.com/pages/support-center
KH
Karl Heinz B.
Rausgeschmissenes Geld!!
Habe mir einen 256GB Stick gekauft. Mit Steuer rd. 180€. Das ist nicht nur Wucher, sondern für mich auch Betrug, da absolut nichts funktioniert. Habe mir sogar einen Experten hinzugezogen, aber auch der konnte mir nicht helfen. Möchte den Stick auf jeden Fall innerhalb der Frist zurücksenden! Frage ist nur: wohin!
Es gibt weder eine Rechnung, noch eine Rücksendeadresse.
Response from ThePhotoStickNov 26, 2025
Hallo Karl
Vielen Dank für Ihre Kontaktaufnahme. Klicken Sie bitte auf den untenstehenden Link, um mit unserem Kunden- und technischen Supportcenter verbunden zu werden. Einer unserer Mitarbeiter hilft Ihnen gerne weiter. Hinweis: Bitte halten Sie Ihre Bestellnummer bereit. Unsere neue und verbesserte App wurde kürzlich veröffentlicht. Bitte prüfen Sie daher, ob Ihre App aktualisiert wurde.
Vielen Dank.
Rachel
Das PhotoStick-Bewertungsteam
ThePhotoStick-Supportcenter: https://www.thephotostick.com/pages/support-center
JH
Justin H.
Just awful
Just awful! Not straightforward to use, complicated and slow to download.
No real guidance on how to use. Comes up with something different every time I
plug it in.
After 2 days of trying to work
it out it’s going back. Also cheap plastic, doesn’t fill you with confidence it will keep things safe.
Response from ThePhotoStickOct 8, 2025
Hello Justin
Thank you for your feedback. We regret that our PhotostickOmni did not meet your expectations. We would appreciate the opportunity to discuss this further and provide a resolution. Please contact us at https://www.thephotostick.com/pages/support-center at your earliest convenience, so we can better assist you.
Thank you.
Rachel
ThePhotoStick Review Team
ThePhotoStick Support Center: https://www.thephotostick.com/pages/support-center
SA
Sander
Fragwürdiges Produkt das nichtmal funktioniert
Meine Tante hat diesen Stick aufgrund irgendeiner Werbung gekauft. Der Sinn des Produkts erschliesst sich mir grundsätzlich nicht. Man bezahlt einen völlig überhöhten Preis für einen simplen USB-Stick mit einer simplen Software. Realistischerweise würde so etwas 10 bis 20% dessen kosten, was hier verlangt wird.
Noch schlimmer ist aber, dass das Ganze nicht einmal funktioniert.
Bereits nach dem ersten kopierten Bild stürzt die Software ab.
Wenn man schon ahnungslosen Leuten zu Fantasiepreisen einen Billig-Stick mit dem Versprechen andreht, dass damit ganz einfach alle Bilder gesichert werden können, dann sollte dieses Versprechen wenigstens eingelöst werden, um den absurden Preis halbwegs zu rechtfertigen.
Aber leider ist nichteinmal dies der Fall. Das Produkt ist wert- und nutzlos.
Response from ThePhotoStickAug 14, 2025
Vielen Dank für Ihr Feedback. Wir bedauern, dass ThePhotostickOmni Ihre Erwartungen nicht erfüllt hat. Wir würden uns freuen, dies mit Ihnen besprechen und eine Lösung finden zu können. Bitte kontaktieren Sie uns so bald wie möglich unter https://www.thephotostick.com/pages/support-center.
Vielen Dank.
Rachel
ThePhotoStick-Testteam
ThePhotoStick-Supportcenter: https://www.thephotostick.com/pages/support-center
GS
Glenn S.
Not sure why the photo stick omni has…
Not sure why the photo stick omni has to be used. Bought the smallest version and intended to use another usb stick to download photos … however it doesn’t recognise any other usb . Also after plugging the original photo stick omni usb into the pc all I get is a spinning wheel.
Response from ThePhotoStickJun 9, 2025
Hello Glenn
Thank you for reaching out to us today. Please click the website link below to be connected to our customer support center. One of our agents will be happy to assist you. Please have your order number ready
Thank you
Rachel
ThePhotoStick Review Team
ThePhotoStick Support Center: https://www.thephotostick.com/pages/support-center
