Fantastic customer service. When the item didn't arrive as scheduled, the representive, Rachel P., immediately looked into the problem and kept me updated. It was a shipping problem with USPS and had nothing to do with PhotoStick. Eventually the item arrived by USPS.
Response from ThePhotoStickJul 27, 2026
Hi Dee Dee!
Thank you for taking the time to share your feedback. We truly appreciate your review and are delighted to hear that you were pleased with the prompt assistance provided by our Customer Support team.
If you need any further assistance, please don't hesitate to contact our Customer Support team. They are available Monday through Saturday, from 8:00 a.m. to 8:00 p.m. PST (excluding major holidays), and are always happy to help.
Sincerely,
ThePhotoStick Review Team
ThePhotoStick Support Center: https://www.thephotostick.com/pages/support-center
BM
Ben M.
PhotoStick 128GB support and replacement
I purchased a 128GB PhotoStick that refused to work with my iPhone 14 ProMax. PhotoStick customer support worked with me over 2 days diligently trying to find a fix. We concluded there must me something wrong with my stick so they are graciously UPSing me a new one. All in all they are very motivated to achieve customer satisfaction.
Response from ThePhotoStickJul 24, 2026
Hi Ben
Thank you so much for posting this review and letting us know that you are pleased with the prompt attention you were given by our customer support team. If you need any further assistance, please do not hesitate to reach out to our customer support. They are ready Monday – Saturday 8am – 8pm PST (excluding major holidays) to assist you.
Sincerely,
ThePhotoStick Review Team
ThePhotoStick Support Center: https://www.thephotostick.com/pages/support-center
BL
BRYAN L.
Thank you and I appreciate an unmatched…
Thank you and I appreciate an unmatched customer service! The best I’ve had the pleasure to have met. You stuck through to the end and found a fix without leaving me in the middle of things. I’ll be looking at you product for my next storage devices. Life customer,
Response from ThePhotoStickJun 29, 2026
Hi Bryan
Thank you so much for posting this review and letting us know that you are pleased with the prompt attention you were given by our customer support team. If you need any further assistance, please do not hesitate to reach out to our customer support. They are ready Monday – Saturday 8am – 8pm PST (excluding major holidays) to assist you.
Sincerely,
ThePhotoStick Review Team
ThePhotoStick Support Center: https://www.thephotostick.com/pages/support-center
RL
Roberta Lynn M.
This may be a premature review
This may be a premature review, because I broke my photostick off the usb part in the computer accidentally. I contacted CS today and they were quick to reply, take action and send me a replacement. VERY PLEASED! Hope it works well when it arrives! Thank you PhotoStick!
Response from ThePhotoStickJun 3, 2026
Hi Roberta!
Thank you so much for posting this review and letting us know that you are pleased with the prompt attention you were given by our customer support team. If you need any further assistance, please do not hesitate to reach out to our customer support. They are ready Monday – Saturday 8am – 8pm PST (excluding major holidays) to assist you.
Sincerely,
ThePhotoStick Review Team
ThePhotoStick Support Center: https://www.thephotostick.com/pages/support-center
KA
Karen
Mixed feelings
I ordered a Photostick and paid for Amazon Prime membership so I could receive it in time to take on a month-long vacation. It arrived as promised, we left hours later on the trip, and that night I tried to get the Photostick set up. After multiple times following the video and going through the steps over and over, I contacted the chat for help. After more troubleshooting it turned out the stick was faulty from the get-go -- the red light never came on. We were on vacation and except for the first two nights, we stayed a different place each night, picking as we went along. Photostick was unable or unwilling to overnight a replacement to the motel where I would be for the next day and a half, so I didn't have a working one for the entire trip.
When I got home I reached out to the customer service specialist I'd been communicating with about a resolution, an she credited my account without any hesitation. I did pay for a month of Amazon Prime that I didn't use except to get what was a faulty Photostick, but the final resolution from Photostick is appreciated and was easy.
Response from ThePhotoStickJun 18, 2026
Hello Karen
Thank you so much for posting this review and letting us know that you are pleased with the prompt attention you were given by our customer support team. We do sincerely apologize for the inconvenience caused to you during your trip and if we could overnight products, we definitely would have for you. Unfortunately, that is one shipping service we do not offer. Again, I am sincerely sorry.
If you need any further assistance, please do not hesitate to reach out to our customer support. They are ready Monday – Saturday 8am – 8pm PST (excluding major holidays) to assist you.
Sincerely,
ThePhotoStick Review Team
ThePhotoStick Support Center: https://www.thephotostick.com/pages/support-center
RG
Rob G.
They sent wrong one
I ordered the android photostick from NZ for about $100 and received the iPhone version. I sent it back but they refused to pay postage so I ended up losing $50 because of their mistake
Response from ThePhotoStickMay 29, 2026
Hello Rob
Thank you for reaching out today. I am sorry for the confusion with your situation. We clearly post on our terms of services that return postage is the customers responsibility. We do not refund return postage. We offered to send you the correct item free at charge without you having to return the incorrectly sent item; however you refused and stated you just wanted to return your order for a refund. Since that was the case, you were only refunded for the returned item and not the return postage, as stated in our return policy and terms of services posted on our websites. Again, I am sorry for any confusion, as we explained this to you in our chats with you.
Thank you and have a wonderful day
ThePhotostick Review Team
KA
Karly
If I could give 0 stars I would
If I could give 0 stars I would. Before purchasing I went through all requirements and my phone met all the requirements for the PhotoStick to work with my phone. I ordered the item and had no doubt it would work with my phone since it met all requirements listed on their website so I didn’t try it out right away. I finally got time to use this a few months later. I went through with their tech all the steps to get it to work. The last thing I did with them is sent a screenshot of what came up when the PhotoStick was inserted. I was then told that the PhotoStick was incompatible with my phone. Now it was past the 30 day return window. I contacted customer service thinking that since their website was incorrect and it indeed did not work with my phone even though it met ALL requirements that they’d refund me. Nope! All they did was kept repeating over and over that their return policy is clearly posted on their website. They weren’t understanding that their requirements were too but that they have incorrect information on their website. Seems pretty shady to me and they do not stand behind their products and their misinformation. Do not buy this product!
Adding a reply to their reply to my above original review:
If you would have actually read through the review I wrote you would see that I already have worked with your tech and went through all the extra steps that they provided and it still did not work and was told my phone was INCOMPATIBLE by your tech.
Again, thank you for telling me for the 100th time that is is out of the 30 day refund window.
Response from ThePhotoStickApr 22, 2026
Hello Karly,
Thank you for your review. We see that you contacted our support team and were informed that your phone is compatible with our product. Our technical support team has also reached out to you through your support ticket to assist in getting your device up and running.
We understand your concern regarding the return; however, your order is now beyond the return period and no longer qualifies for a refund. Our policies are provided for all customers to review prior to placing an order, and we encourage customers to test the product within the 30-day money-back period to ensure it functions properly. We regret that this situation did not work out as expected for you.
Please respond to your existing support ticket so our technical support team can continue assisting you. There are a few additional setup steps required for Motorola phones, and our team is ready to guide you through them.
EDIT - Karly, yes you did work with one of our agents, who did not provide you the correct work around. Your phone IS INDEED compatible with our product. I have sent you to our senior tech agent who was trying to work with you further to show you the work around for your specific phone, but you refuse to work further with them.
Thank you for your time, and we look forward to resolving this matter for you.
Sincerely,
ThePhotoStick Review Team
JM
James M.
Data transfer is painfully slow
The application isn't bad, they've obviously spent time on it and it does what it says it does, but my issue with it is that the data transfer is painfully slow if you have a lot of photos on your device, which I'm guessing is when most people buy a device like this, and then once the backup is complete, it takes an eternity for the files to appear and then if you leave that section when you return it takes another eternity for the images to load again. The removal of duplicates is a nice feature and it's certainly user friendly, but I bought the 128GB version, and as they are so slow I just haven't bothered using them, they remain in their packaging in a drawer, €200 down the drain, plus whatever Customs I paid on top. To free up space on my phone I ended up buying an external hard drive with fast transfer and put them all on there....great idea, poorly executed in terms of transfer speed. The worst thing is that I bought 4 of them!
Response from ThePhotoStickMar 30, 2026
Hello James
Thank you for reaching out to us today. Please click the website link below to be connected to our Customer and Technical Support Center. One of our agents will be happy to assist you. Note: Please have your order number ready. Please note, our new and improved app recently launched, so please check that your app has been updated.
Thank you.
Rachel
ThePhotoStick Review Team
ThePhotoStick Support Center: https://www.thephotostick.com/pages/support-center
