James M.
Data transfer is painfully slow
The application isn't bad, they've obviously spent time on it and it does what it says it does, but my issue with it is that the data transfer is painfully slow if you have a lot of photos on your device, which I'm guessing is when most people buy a device like this, and then once the backup is complete, it takes an eternity for the files to appear and then if you leave that section when you return it takes another eternity for the images to load again. The removal of duplicates is a nice feature and it's certainly user friendly, but I bought the 128GB version, and as they are so slow I just haven't bothered using them, they remain in their packaging in a drawer, €200 down the drain, plus whatever Customs I paid on top. To free up space on my phone I ended up buying an external hard drive with fast transfer and put them all on there....great idea, poorly executed in terms of transfer speed. The worst thing is that I bought 4 of them!
Response from ThePhotoStickMar 30, 2026
Hello James Thank you for reaching out to us today. Please click the website link below to be connected to our Customer and Technical Support Center. One of our agents will be happy to assist you. Note: Please have your order number ready. Please note, our new and improved app recently launched, so please check that your app has been updated. Thank you. Rachel ThePhotoStick Review Team ThePhotoStick Support Center: https://www.thephotostick.com/pages/support-center




