RV Fridge GuysReviews of thenorcoldguy.com

I placed my order #1035606 on February 16th. My credit card was charged on February 17th. On the 18th my account said my item had shipped. On February 23rd I got an email from shopper approved delivery response stating if I have not received my purchase in a week or two, contact The Norcold Guy. I emailed on February 24th, March 4th and again today with no response. Every time I call I get a recording the mailbox is full. Began the process of disputing the charges today. Would rather have gotten the parts I ordered.

No response from Norcoldguy. Ordered a fridge back in April 2021. Order number# 1030827 Emailed several times with no response. Tried to call but the voicemail is full. I realize COVID has delayed orders, but 7 months late? Could they at least respond via email?

I ordered a refrigerator door shelf for my nor cold refrigerator in my RV back on September 25. I never received an email confirmation or an order number. I have contacted the Norcold guy customer service several times both by phone and email and have never gotten a response. Maybe by leaving this review I can get someone to contact me regarding the status of my order. So far the only thing I’ve received is no response

I ordered a fridge on Aug 31,2021. Order #1033822, the estimated wait time was 3-5 weeks as reported by other customers. Current date is Oct 21, 2021 and still no fridge. I called and spoke to someone on 10/19/2021 regarding canceling my order. no email was sent notifying me of cancelation and my order on the website still says awaiting shipment. I emailed them from my private gmail and on my account through their site and still have received no indication that my $1774.44 is going to be returned. If your reading this Norcold Guy Team, I need verification that this order has or will be cancelled. 12/13/2021: in response to norcold guys reply, I find it hard to believe that a refund was issued seeing as there was no communication on your internal message form. I called multiple times and messaged multiple times with no response. I had to go to my bank and get them involved to get my issue refunded. And yet you’re saying I was refunded in October and I am just now receiving a response on 12/13/2021? Poor customer service. I will not use your company again and I will not recommend to anyone.

My initial contact with the company was a positive experience. They even answered my emails on the weekend and responded to let me know what board to order. When I ordered the $238 board I added on expedited shipping for $26. The board did not arrive when expected but that’s not on them, as I know delivery is out of their hands. However, when I received the board, the static bag was already opened. I inspected the board and since it looked good, I installed it in the camper. Pretty simple installation, just plugging in what you unplugged on your old board. It did not work. When I went to retrieve the paperwork from the shipping box to call them, I realized the receipt that was in the bottom in the box, was not even my receipt. It had hand written information on it concerning a return. I’m actually thinking I was sent another customers defective board. I responded to one of their “how was your purchase emails” and told them I was extremely disappointed. They sent me an email saying, “we understand you got a returned board” Since then I’ve emailed three or four times and I’ve never gotten ANY response. My RV fridge still doesn’t turn on and they’ve obviously ignored my emails. I’m pretty disgusted at this point. $250+ down the drain.

I hate giving anyone a bad review but I never received item that was ordered on July 13, 2021. I have sent 2 emails asking for a response. I left one phone message that was placed after four failed attempts where the mailbox was full. I have sent an inquiry through their account page and I filed a complaint with PayPal but missed the escalation date as I was away. I have not heard anything from this seller!!!!! Nothing!!!! To the fair, the seller stated items could be delayed due to COVID and used a 3 to 5 week window, but we are at 9 weeks and NO communication. Payment was made through PayPal and a refund was never issued by seller.

Placed an order for tech support. Changed my mind two days later and he promptly refunded my money.

I ordered two items from them. One was fine and the other is defective, probably from the manufacturer. They will not answer emails or process a return request form from their own website. I would not recommend purchasing from this company. Their customer service is terrible (non-existent).