RV Fridge GuysWe pride ourselves on our extensive knowledge of the Norcold, Dometic, Furrion, and InVision products we sell, the affordable rate we're able to sell them for, and the superior customer service we're committed to provide. RVFridgeGuys.com is an independent Norcold, Dometic, InVision, and Furrion parts retailer dealing in genuine and new parts only. Our service to you, our customer, does not end until the parts you have purchased are successfully installed and you're back on the road with a working refrigerator.
RV Fridge Guys (thenorcoldguy.com) has 757 customer reviews on Five Star Index, with an average rating of 3.5 out of 5.
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Showing 236 reviews with 1 star · Clear filters
ANGELA F.
We ordered 2 parts, both showing in stock. One part shipped, the other didn’t. There was no communication until I reached out to support who advised the second part is back ordered. Now the two parts go to the same refrigerator, so we will not know if there is a problem with the first part until the second part arrives, by that time it will likely be beyond any return period if there is a problem
Blank
I never recieved tracking info. Requested tracking info no reply. Currently do not know where item is weeks latter.
Karin J.
Poor customer service, still waiting for callback on missing parts in the order
Dana
Ordered a replacement shelf for my RV fridge. Got an email saying it was delivered. It was not. Emailed customer support and they said to ignore that email, it was from a third party. A day later, they canceled my order outright and refunded me. No explanation. Now I’ve wasted two weeks and need to find another place that has the replacement shelf.
Response from RV Fridge GuysSep 1, 2026
Sorry, Dana. The message we sent was in your order notes that you'd need to be logged in to see. The part was discontinued by the manufacturer and because of that, we refunded you in full. It wasn't our decision to discontinue the part and if we could sell it to you, we certainly would have.
Todd P.
Ordered a circuit board for my camper fridge that showed "in stock" on the website. Waited 5 days and nothing so I called and was told the item was on backorder with no estimate ship date. Took over one month to finally get the part.
Response from RV Fridge GuysSep 1, 2026
Todd, the lead time for the part you ordered is listed next to "availability" above "add to cart" on the product page. We're sorry for the extended lead time, but those delays are set by the manufacturer. Hope the install went well and that you have a great rest of the summer!
Jeffery W.
I have yet to receive the item I don’t know W where it is or why it hasn’t come. Email says it is shipped out somewhere but I haven’t received it Very disappointed
Carmen N.
We didn't get our order, it was cancelled and we were refunded. Assuming parts were not available but did not get any communication from RV Fridge Guys. Do you expect to restock these?
Response from RV Fridge GuysJul 19, 2026
Carmen, sorry you missed the message. It was sent through under your account and states that the part is discontinued by Norcold. We would have loved to have kept the order for you but we're told it's no longer manufactured. It's not our choice...
HG
Horrible customer service!!! Ordered a control board panel, order #1060069 and need status on the delivery date; however NO ONE answers, system doesn’t allow me to leave my contact info. VERY DISAPPOINTED. It feels like this website is a scam.
Response from RV Fridge GuysJul 19, 2026
So sorry you had a bad experience... The part you ordered had a lead time of 2-3 weeks when you placed it. It's listed above the "add to cart" button next to "availability". I do see, however, that this was shipped and received on July 6th. Let me know if there were any issues.