RV Fridge GuysReviews of thenorcoldguy.com

I am the owner of Elite Mobile RV in California and ordered a $1700 part for a customer over 2 weeks ago and have not received it. The part was supposed to have come in within 7-10 days. We have tired multiple times to contact this company and find out what is going on with the part we ordered. We can not get a hold of anyone. We are very displeased with the customer service and that fact we don't have our order. Our client is very upset at this company as well because we don't fix his his refrigerator with out this part.

After ordering parts, we found that one did not fit. We would like to return it knowing that there is a restocking fee. We followed the instructions on the packing slip (8/21) and followed up 3 times with phone calls. Today call #4, voice mail again was full and no way to get to a customer service person. Until this issue is taken care of I will continue rate this as a very poor company to deal will. I am also going to contact the better business bureau in the cities and towns listed on the packing list. Of course, I'll find another company to get any thing I may need in the future. Very, very poor customer service.

Very happy with experience at Norcold Guy! I've ordered a few parts from them and each time had questions that I needed answered. They did exactly that and afterwards were able to place my order and get it delivered extremely fast with $5 shipping. Great service from a company that knows these refrigerators well. I have recommended them to others and will be back myself if need be.

I had several questions as to which part would ultimately fix my refrigerator's issue of not lighting. I couldn't get any help from Norcold because I wasn't a technician and their customer service line knew NOTHING. Two Emails to this company and I had a link to the part I needed. I ordered it that day UPS ground and received it the next morning without a hitch. There is literally nothing more that you can ask for from an RV parts store. SO happy I found Norcold Guy, I'll continue to use in the future.

I've used this company several times in the past year to get my Norcold fixed. They provide support for the brand, can sell all the parts that will fit your refrigerator, and have extremely quick shipping. My Norcold 1210 refrigerator is working great and we've been very impressed with the service we received.