RV Fridge GuysReviews of thenorcoldguy.com

We ordered a control board for our RV refrigerator. It took a month to receive it. We had travel plans so ended up having the fridge repaired by our local rv dealer. I called and spoke to Brian, who said he would send an email so we could return the part, with a restocking fee, which I agreed to. It's been over a month, no email and I have tried contacting them multiple times. Can't even leave a voicemail the last 2 times. Very poor customer service and would not recommend. Update 8/26 - called this morning and actually got thru to voicemail. Advised waited a month for a response or email and received email within 2 hours, with an apology. Hoping the refund goes better.

We placed our order and received confirmation without any shipping details. After 4 days of no action we requested status of the order- had to send a 2nd request. Finally received a reply the part had to be ordered. If this was stated up front it would have avoided our frustration. I'm glad it's on order, and waiting a few weeks is ok, it should have been stated or estimated ship date provided. Customers like to know when to expect their order- not left hanging.

The part is faulty. I called talked to one of your people. They told me I would have to go through Norcold to get it replaced. Norcold won’t replace it unless I get one of there dealers to look at it. That will cost me more than a new part.

The shipping is the reason for the 2 stars. It took a week to get the part. You need to work at getting your shipping speeded up. I need to get my refrigerator up and running and instead ordered the part from amazon. It took 2 days and was in my hand.

I really need these parts and later got email explaining ( waiting shipment ) which really meant they were back ordered 5-6 weeks. You charged me $47.00 for a burner tube that I bought yesterday from Amazon and will be here today. Oh yes, I paid $15.00 for the same tube ! Going to be hunting for 2 weeks and really need fridge and can't wait 5-6 weeks.

On-line ordering was very difficult. Had to call in for assistance and while I did get the order placed, the customer service representative was obviously not happy with my questions.

The help is knowledgable and shipping is timely. However, the customer is responsible for ordering the correct part. They do not pay for return shipping to Exeter PA their only return center. The cost to ship may be prohibitive compared to the cost of the part depending on your distance from PA. When I asked I got the following response "Shipping is expensive. We lose money on shipping for every order, as you can imagine. We don't make money off returns, that's just the cost of making a mistake in ordering the wrong part". You the customer assume the full risk of ordering the correct part.

While your staff have been somewhat helpful, we still do not have the product we ordered and we have received no updates or additional contacts other than these request to rate our experience and the product.