RV Fridge Guys Reviews | Read Customer Reviews of thenorcoldguy.com

RV Fridge Guys Reviews | Read Customer Reviews of thenorcoldguy.com

RV Fridge Guys reviews

757 approved reviews, newest moderated first

John G.
Sep 14, 2022
Review with no service yet
I accidentally gave the wrong phone number when I entered all my information in. After trying to call them for a couple of days I was able to get in contact with them and the gentleman gave me his cell phone number so I can communicate directly. I am currently still working on my fridge problem but they are working with me to help remedy it. John
Response from RV Fridge GuysSep 14, 2022
John, we have already spoken on the phone regarding this. You should be contacting me on my cell, the same number I called you on during the start of this support. I will text you again now but if you want this cancelled, we can go that route too. We are very, very busy this time of year and don't expect things to slow down for another month.
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Roy S.
Sep 13, 2022
I ordered it 12 days ago and still have…
I ordered it 12 days ago and still have no idea when or if it will arrive.
Response from RV Fridge GuysSep 13, 2022
Roy, you placed a special order with a lead time of 3-5 weeks. It stated that above the "add to cart". If you are unable to wait, we can always have your order cancelled and refunded. If you can wait, we appreciate your patience and will get you the part as soon as it arrives.
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Kristine C.
Sep 13, 2022
I purchased a set of RV refrigerator…
I purchased a set of RV refrigerator replacement panels. These panels did not fit my refrigerator even though the description online stated they would. I have emailed and called several times to try to return this set and order the correct panels. No one will return my calls or emails.
Response from RV Fridge GuysSep 13, 2022
Kristine, I show an open Email thread an MRA. The only thing we're waiting on right now is a reply on where the issue is. If we sent you the wrong panels, we'd like to correct that and reship. If you accidentally ordered wrong, no big deal, we just need to know your full refrigerator model number. Check your Email, I have just replied to it again this morning for you.
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Owen L.
Sep 12, 2022
Great fit easy to install
Great fit easy to install
Response from RV Fridge GuysSep 13, 2022
Good to hear! We appreciate your business, Owen.
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DAVID S.
Sep 12, 2022
Great service
Great service, would recommend them in the future
Response from RV Fridge GuysSep 13, 2022
Love to hear that and thanks!
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Rob P.
Sep 12, 2022
Very satisfied
Happy with our purchase and the responsive nature of the company to my related questions.
Response from RV Fridge GuysSep 13, 2022
Thank you, Rob! We appreciate the kind words.
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Kim L.
Sep 11, 2022
SCAM WEBSITE
I placed an order on 4/1, received the order confirmation and an email stating the status was "awaiting shipment." I have sent several messages by email and through the "contact us" section of the website, and also called and left a voice mail. You can no longer leave voice mail messages. My credit card was charged back in April, and no update has been provided, nor any refund per my requests. I am currently working with my bank on trying to get refunded, as this is clearly a scam website.
Response from RV Fridge GuysSep 12, 2022
Kim, this order was refunded when one of the parts was listed as discontinued. This shows refunded on your account. If you have any questions, please reach out at 8007128822.
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Art V.
Aug 11, 2022
Ordered the tech service
Ordered the tech service. Got a first response within 24 hours, but wasn't available to take the call. It was a week before I could reach him again. NO RESPONSE TO TEXT MESSAGES, EVER! When I responded to the survey asking about the service with a review, they just cancelled the tech service without any effort to make it right. Yes, the money was refunded, but the problem wasn't solved. I called, and Brian answered right away, but just blamed me - supposedly my notifications were turned off, and he was going to send a screenshot to prove it. My notifications were NOT turned off - needless to say, there was no screenshot sent either. I was really hopeful that these guys would help me solve my problem. Additionally, Brian was quite rude when I talked to him on the phone. Don't mess with them - it's useless.
Response from RV Fridge GuysAug 11, 2022
Really sorry that you feel that way, Art. I did text you the screen shot of your notifications being turned off. I'm not surprised you did not see it since clearly there are issues with you receiving text messages for whatever reason. The refund was meant to resolve this situation here. Additionally, I'd like to remind you that the $50 tech support does not get you 24/7 access to my cell phone. There are currently 37 open tech supports and I'm too busy to be dealing with this. You would be much better off paying a service technician to come to you or dropping your RV off at a service center. This service isn't for everyone. We do wish you a happy rest of the RV season.
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