Clarita Z.
The food is much enjoyed by my dogs
The food is much enjoyed by my dogs. Unfortunately over and over my 100 lb order is left in mailroom. It costs more than $200 yet they use OnTrac for deliveries. I have asked them to leave at my front door. Their carrier doesn’t follow instructions. I can’t carry the box. Food wasted. Have to find a new dog food company
Response from The Farmer's DogMar 13, 2026
Thank you for sharing this feedback with us, Clarita. We strive for a seamless delivery experience for our customers and their dogs, and I’m sorry to hear we fell short of expectations. We partner with our carrier’s to ensure that each dog’s order arrives in a timely and fresh manner, and feedback like this really helps us to continue to improve the delivery experience. That being said we're so glad a specialist has reached out to you via email to assist — always here to help.



