The Farmer's DogReviews of thefarmersdog.com

Response from The Farmer's DogAug 31, 2026

Thank you so much for reaching out and sharing your feedback with us, Karen. We completely understand how important timely and helpful support is, and we sincerely apologize that your experience fell short of expectations. Our mission is to make sure all orders arrive on time and are delivered with care for all of our customers. With this, we work closely with our carriers to ensure this mission is upheld, so we're always looking for ways to improve. We'd appreciate the opportunity to connect and discuss further to ensure you’re fully supported. Please send us an email at [email protected] and mention this review.

Response from The Farmer's DogJun 24, 2026

Thank you so much for sharing your feedback, Marianne. We're so sorry to hear your experience has fallen short of expectations. Our Customer Care Team is available 24/7 to assist with anything you need; however, you are absolutely able to make changes directly in your customer account at your own convenience! Additionally, we truly apologize if something was missing from your pup’s order! Please reach out to us directly at [email protected] and reference this review so a specialist can ensure you are taken care of! We are always here to help.

Response from The Farmer's DogApr 20, 2026

Thank you for your honest feedback, Uncle. We aim to not only provide a variety of options that can help create the perfect plan for you and your pup, but also provide a seamless delivery experience for each of your orders. We're so sorry to hear that your experience fell short of expectations. We work closely with our shipping partners to ensure that each and every order your pup receives from us arrives in optimal condition, and we are able to provide that experience for any customer within the 48 contiguous United States - regardless of geographical location. Additionally, we strive to work with every budget and we're confident that we can help find a plan that works best for you. If you'll reach out to us at [email protected], we'd love to learn more and help in any way we can.

Response from The Farmer's DogFeb 4, 2026

Thank you for taking the time to share your experience with us, Nicholas. We know how important clear communication is, and we’re truly sorry that your experience fell short of expectations. While we always strive to ensure orders arrive right when you need them, your Safety Stock is designed to help ensure you have food on hand between deliveries incase of any carrier or operational delays. That said, making sure your orders arrive on time and in safe condition is something we take very seriously. To better understand your experience and ensure you are fully supported, a specialist has reached out to you directly. If you have any questions in the meantime, please don’t hesitate to reach back out to us at [email protected] — we’re here to help!

Response from The Farmer's DogJan 21, 2026

Thank you for providing this feedback, Jules. Rest assured, our recipes have the same nutritional makeup, ingredients, and taste your pups have always enjoyed! Hopefully it's reassuring to know we gather extensive data across dogs of all life stages, body conditions, and lifestyles. This includes insights into initial calorie needs based on details shared at sign up and how those needs evolve. That being said, every pup is unique so we partner with our customers in case we need to make any adjustments! Additionally, all of our food contains plenty of omega 3 and 6 fatty acids, as well as high-quality, digestible protein sources, vitamins. and minerals essential for optimal coat health. Since food sensitivities can vary, as well as show up during different stages of a pups' life, we highly recommend reviewing our recipe options with your vet. In the meantime, we’d love the opportunity to connect directly, answer any questions, and offer any support we can. Please don't hesitate to reach out to us at [email protected] — we’re always here to help!

Response from The Farmer's DogJan 19, 2026

Thank you so much for sharing your feedback with us, Anastacia. We’re so sorry to hear that your pup wasn't feeling their best, and know how stressful that can be! Since all dogs are unique and some may have different dietary needs, we'd encourage you to evaluate our recipes with your vet if you have any questions about a specific recipe. In the meantime, hopefully it's reassuring to know our recipes are developed and formulated by Board-Certified Veterinary Nutritionists to be 100% complete and balanced for all healthy pups, and we operate under rigorous USDA and FDA safety standards for human-grade food. That said, we always want your fresh recipes to be everything you hoped for. We’d love to connect with you directly to hear more about your experience. Please don’t hesitate to reach out to us at [email protected] - we're here for you!

Response from The Farmer's DogJan 9, 2026

Hi Stephanie—we truly appreciate you sharing this feedback with us. We understand that there can be confusion surrounding delivery and billing dates. Hopefully, it's helpful to know that our recurring plan is designed to provide customers with a seamless experience using automatic deliveries, while also taking into account stock at home based on a customer's preferred order size. That said, we're sorry this experience fell short of expectations, as we always aim to provide the best that we're able. With this, one of our specialists has reached out to provide you with as much support as they can—we're here for you.