The Farmer's DogReviews of thefarmersdog.com

I had a very frustrating and honestly unacceptable experience with The Farmer’s Dog. My ex-husband previously had an account for my dog. I tried to create a completely new account for my own dog, especially because they were offering a discount for new customers. Everything seemed fine during signup, and my credit card was charged. After that, I contacted their support via chat to simply request an adjustment, I wanted to add more food to my order. That’s when things went wrong. The agent suddenly told me my account was “duplicated,” which made no sense because I have never had an account with them before. The previous account was under my ex-husband, not me. When I started asking basic and completely reasonable questions, especially about my credit card being charged, they stopped responding properly. I asked clearly what would happen with my payment and whether I would be refunded, and they avoided answering. Instead of resolving anything, they said they would “escalate” the issue and that someone would follow up by email. After that, they simply stopped responding. The chat was essentially abandoned, leaving me without answers, without clarity, and with my card already charged. This is extremely unprofessional. Charging a customer and then refusing to provide clear answers or support is unacceptable. I cannot recommend this company to anyone. The lack of transparency, poor customer service, and complete disregard for the customer’s concerns make this a company I would not trust with my money or my pet’s food.

I called farmers dog to complain about the increase in cost and all the bad issues with their food! I got a terrible response from their employee, Loud mouth would not give me a chance to say anything for most of the call. I told her I would be closing my account then sends me a email Support | The Farmer’s Dog Wed, Apr 1, 10:43 AM (2 days ago) Hi Larry, I'm so sorry to hear this! To confirm, I've gone ahead and canceled Cookie's plan, so you won’t be charged for any future orders unless we hear otherw

I believe our dog died after starting Farmer's dog. Went from completely healthy except needing to lose a couple of pounds. We switched because we thought we were getting her on a healthier diet but she lost 9 lbs in two months and I think that was too much too quick and and then passed while taking a nap.

My dog loves this food but that's not saying much since she also eats out of trash cans any chance she gets. What I don't like about this company is their overly complicated select / order / auto-renew system. They want to send the amount of food they think your dog needs at the frequency they think is right. The customer seems to have little to no control over how much you buy when. I finally discontinued. It's so much easier to buy quality food for dogs in a store and bring it home when you want to.

We started our 5 month old female poodle, Sadie, on this food and she is doing great for the past months. Gained 4 lbs, lots of energy. Gobbles it down 3x per day.

They have steadily increased my dog’s food price over the years. I have a 4 pound mini dachshund and his monthly food order is now $256 a MONTH! Started out at under $150 monthly. This is ridiculous! I’m done with them Plus my dog has lost 17 teeth from his past two dentals and my vet blamed it on the food and said she’s had other patients dealing with tooth loss as well that are on Farmers Dog.

My dogs Tobey and Charlie LOVE The Farmer’s Dog food It’s always fresh and delicious and the customer service is amazing! Thank you so much for all you do

My 9 year old Doberman was diagnosed with hemorrhagic gastroenteritis. After spending over $5,000 in vet bills I had to change her food from dry to home made boiled chicken, salmon, rice, and broth. I spent every Sunday afternoon cooking up her weekly meals. Once I figured out how much I was spending (not to mention my time) I found Farmer’s Dog. Some people think it’s expensive but I figured out how much I was spending buying the ingredients and making the meals myself and it was less than what I was spending. She has been on Farmer’s Dog for almost a year now and is doing great. She is 9 years old going on 2 ! She acts like the puppy she once was. No gastrointestinal issues at all. She is a Farmer’s Dog for life !