This customer support team is phenomenal. After placing an order shortly thereafter, we lost our pet macaroni of 14 years, leaving cheese, her brother without his best friend.
After notifying the farmers dog staff that I no longer needed food for macaroni they were so compassionate and kind with their follow up not only is their food healthy and cheese loves it, but the compassion of the team is more than you could ever ask for
Response from The Farmer's DogApr 13, 2026
We’re so sorry for your loss. Macaroni clearly meant so much, and we know how hard that kind of goodbye is. Thank you for your kind words about our team—we’re really glad we could support you during that time, and that Cheese is still loving his meals 🧡
CU
customer
I had needed to reach out to the…
I had needed to reach out to the customer service side of the farmers dog company and was helped by Ana, she was very kind and incredibly helpful throughout the whole process. 5 stars to both Ana and the company itself!
Response from The Farmer's DogApr 13, 2026
Thank you so much for sharing this—we really appreciate it. We’re so glad Ana was able to help and made the experience a positive one 🐾
ML
Maria L.
I ordered the trial box for my two…
I ordered the trial box for my two dogs. They love the food. Each package is designed for four meals. It arrived in a sturdy box padded with dry ice. Seven packages for each dog; an insulated carry tote; a sturdy hard plastic container. Everything was neat and well packaged. Meal plan included. Excellent customer service.
Response from The Farmer's DogApr 10, 2026
We’re so glad to hear your dogs are loving their meals and that everything arrived smoothly. It means a lot to know the experience felt easy and well put together!
AK
Angelique K.
My Elderly Doggy
My golden retriever Charlie is 11.5 years old right now. I want him to keep on going strong for all our sakes. We got him a little brother recently and we want him to have the energy to play with the puppy. We tried The Farmer's Dog food and he happily GOBBLED it down! Now they both chase each other around the house for fun instead of him always sleeping on his couch. Side note: because it's human-grade, it doesn't stink, and I really appreciate that❤️
Response from The Farmer's DogApr 9, 2026
This made us smile! Thank you for sharing. Charlie sounds like such a special guy, and we’re so glad he’s loving his meals and staying active with his new little brother.
AN
Antonio
WONDERFUL COMPANY
I HAVE HAD A GREAT EXPEIENCE WITH FARMER DOG. THE FOOD IS FANTASTIC MY DOG LOVES IT . HE IS ENERGETIC. AND FULL OF LIFE. BUT WHEN IT COMES TO HAVING A HEART I WILL SAY THE PEOPLE THERE ARE READY TO HELP . AND SEND A GOD BLESS THIS COMPANY. FOR SHOWING COMPASSION IN TIMES OF HARDSHIPS .
Response from The Farmer's DogApr 9, 2026
We truly appreciate your kind words about our team. Being there for our customers, especially during difficult moments, is something we care deeply about.
DW
DWood
The Farmer’s Dog Rocks
My little pitbull had been feeling sick so I decided to switch him over to the farmers dog food. Unfortunately little Tank didn't even make it to the first order. The order arrived the same day that Tank passed away. When I called the farmers dog a few days later and told them that Tank had passed away and that I wouldn't be needing any future orders, without even asking they reverse the charges on the first order and gave me my money back. That was unexpected. And as if that wasn't enough A couple of weeks later a beautiful potted plant arrived at my front door from the farmers dog. With a sympathy card. I have never met kinder people.
And I'm sure you could imagine I was and I still am devastated about losing my dog. But they were there for me when I needed them the most. Without asking they just stepped right in and tried to do anything they could to help me get through this. I'm definitely going to get another dog one of these days and I'm sure gonna use the farmers dog food.
The farmers dog really rocks.
Sincerely,
D Wood
Response from The Farmer's DogApr 9, 2026
Thank you so much for sharing this. We’re so incredibly sorry about Tank. Losing a dog is never easy, and we know how heavy that moment must have felt. It means a lot to hear that our team was able to support you, even in a small way, during that time. We’re thinking of you 🧡
TA
Traci A.
Best Choice Ever!
My Belgian Malinois was overweight unhealthy lethargic and weighed 100 lbs when we started Farmers Dog in June 2024. In just under 2 years he is maintaining a weight around 65 lbs and is healthy happy and very active! He LOVES his meals and I feel so good feeding him fresh food! Definitely the best choice for our pup and our family!
Response from The Farmer's DogApr 8, 2026
We love getting to spend mealtime with your dog—it sounds like he's thriving!
VD
Vicki D.
I started about three weeks ago
I started about three weeks ago, and I was looking forward to the food. I was cooking for my dogs, and I work, so this seemed to be a good fit at first. My dogs are 75& 85 pounds doodles. I changed the mix because I am not a fan of pork. But I ordered it because that is what FD said I should have. I don't eat much pork, and I don't think dogs should either, but this is what FD suggested. At first, my dogs loved it. I mix with my Nulo dry food and Farmers. Little by little, my main doodle began picking, so I changed the mix for the next order. I also noticed they seem to poop more, and omg it stinks, and it seems softer than when I was cooking for them. The next thing I knew, the order arrived. Now I had 28 bags. My other doodle has gas so bad he could stop a clock. I wanted to change how they were shipping it, and the mix again needs to be changed. I do not give this stuff by itself. FD asked yesterday how many bags are left. I told them. Today, when I went into my portal, they were getting my order ready yet again. That means I would have 42 bags of dog food all charged to me in three weeks. The funny thing was its not like it's cheaper to cook for my dogs its the time. But at least I know what they are getting. Once a week I cook a piece of salmon and mix with there food I used to cook. I have seen a few reviews that were hard to find. They have scared the crap out of me. I called today and canceled my order altogether. I watched a few YouTube videos. FD does not tell you anywhere what goes into the food. I am returning to cooking for my dogs, although time-consuming, at least I know what is going into my dog food.
Response from The Farmer's DogApr 13, 2026
Thank you so much for providing this feedback, Vicki. Our recurring plan is designed to provide customers with a seamless experience and aims to have customers' orders arrive right when they need them. That said, we're sorry your experience feel short of expectations.
Hopefully it's reassuring to know all of our fresh recipes are formulated by our on-staff Board-Certified Vet Nutritionists to be 100% complete and balanced for all healthy dogs at every life-stage. Additionally, we love partnering with our customers, so you always have full control of your account on your customer profile through our website — this includes order size, safety stock, and your pup's daily calorie amount. You can also choose to rush or delay your order as needed to create a flexible experience.
That said, we're happy to review your plan with you at any time to ensure it's just right! We're glad to know you were able to connect with one of our specialists, and please always feel free to reach out to us at [email protected] for anything you might need — we're here to help!