jackie L.
The farmers dog customer service and their currier are horrible
The farmers dog food is great. Their customer service is good only so far. I am having the worst trouble with delivery! I have left notes, the company have left notes on the label, with specific orders where to leave my delivery. Their currier can’t seem to read or write. They are leaving my order of “frozen” food, on my steps (not even the porch) in the hot sun!! I have expressed on my last 3 deliveries, where to leave my order. Each time has been worse! Customer service, does the whole fake apology, and state they will make notes to the currier and suggest I do the same. It’s on the label. But, The Farmers Dog refuses to correct the problem with THEIR currier! Other options out here to feed my dog. Not staying with a company that refuses to hire a reading & writing, knowledgeable, reliable currier. Their billing is way off as well. Sometimes billed twice in same month. Never, ever any kind of sale or promotion for loyal long term customers 3rd time is a charm for me. We are out
Response from The Farmer's DogMay 8, 2026
Hi Jackie—we're so sorry to hear your recent delivery experience fell short of expectations. Our mission here is to make sure all orders arrive in safe condition and are delivered to a convenient location for all of our customers. We work closely with our carriers to ensure this mission is upheld, so we're always looking for ways to improve. Additionally, we hope it is reassuring to know that when designing the delivery schedule for your dog, we take into account the amount of food you have on hand, as well as your safety stock preferences, to ensure each delivery arrives on time. In the hopes of further clarifying, the timing in which your orders arrive depends on the days of food in your plan, so orders are not always billed monthly. That said, we are happy to adjust your preferences for a better billing and delivery experience. To further help, one of our specialists has reached out to provide you with as much support as they can.