Sam S.
Great towels but one item missing
Although the packing list included both the towel set and the extra wash clothes, the latter were not in the shipment. Hence, I had to call for those to be sent separately. The Company Store just needs to check their picking process. Their towels are great and so is their customer service!
Response from The Company StoreFeb 4, 2026
Hi. Thank you for sharing your experience with us. We’re sorry for the inconvenience caused by the missing washcloths and appreciate you bringing this to our attention, as feedback like this helps us review and improve our order fulfillment. We’re glad our Customer Care Team was able to assist, and we truly appreciate your kind words about the quality of our towels and our customer service. If you need any additional assistance, please do not hesitate to contact us at 1-800-323-8000, or you may email us at [email protected]. Please note, we recommend contacting us via phone for immediate assistance. Your satisfaction is important to us.




