The Company StoreReviews of thecompanystore.com

I have bought a lot over the past 30 years from Company Store but quality is now a real problem. Two cases: I bought a fluffy bathroom floor rug in navy. It's still bleeding blue dye all over anything else in the load and has gone from navy to royal blue. It has shed enough fluff to fill a soccer ball by now. Okay, it was not expensive but there is no excuse for this low quality. It's going in the charity box. Earlier I had bought a coverlet in "denim" blue but it was actually more teal than blue (too much green). The Company buyers are getting sloppy. That one I sent back. I may be through with them.

I ordered my items over a week ago. When they hadn't been shipped after 4 days, I emailed customer service and was told they were doing an inventory so there would be a 2 day delay but would be shipping 'tomorrow'. I waited another 5 days, items still not shipped. I called and was told they would ship 'tomorrow'. I hold little hope that I will ever receive them. No apology. No expedited shipping offered. F&%$ you Company Store.

Abysmal customer service. I called to see if I could get a shipping label in order to return a clothing item. The rep said they didn't provide shipping labels but that as a "one-time courtesy" they'd arrange a FedEx pickup. I was told I could call a few days later to get the exact date for the pickup. Second call, was told pickup was scheduled for that day. However, Fed Ex never came. Third phone call to Company Store: rep had no clue of what was going on -- was confusing "pickup" with "delivery." Her English was clearly a second language, and she peppered the conversation with annoying "Sorry for any inconvenience" comments. After a week of trying to arrange what should have been a simple return, I'll just take the item to UPS or USPS and pay for shipping myself.

They used to have products I really liked, and I used to enjoy browsing their outlet store for good deals. But their product quality has definitely declined. My last purchase, a mattress pad, literally fell apart the first time I washed it. The top of it didn't even feel like fabric, it was almost more like a paper towel texture, so guess I shouldn't be surprised it fell apart so easily. I called customer service and they don't really have a streamlined way to return things. They wanted me to ship the product back on my own at my own expense (and mailing a big mattress pad isn't cheap) with no reference number, just to an address they give you. There are multiple online reviews about people mailing things and having trouble getting their money back, which isn't surprising if they don't even have a reference number or any kind of slip they want you to include when you are mailing things. I was worried I'd be out even more money due to the negative reviews over that, so just ate the cost. But that turned me off of buying from them again. For their prices, there should be a higher level of quality and better returns process. And customers shouldn't have to pay to return defective products. For bedding products that aren't exactly cheap but the quality matches the price, I've had better recent luck with Garnet Hill and Sol Organics (sheets). Honestly not sure how either is at returns as I have yet to return anything.

The down comforter I bought was ~$300, so not their cheapest option, and more expensive than many others I saw, but heard good things from blogs, reviews so thought I'd try it out. The quilt had feathers missing from many of the boxes, and overall the amount of fluff was underwhelming (especially for the price). Even at $100 I would have been disappointed, but then I would say "hey, it's because it's cheap". To return it, I will either be reimbursed $15 if I send them a receipt, or they offer FedEx pickup but I am never home. I had ordered the wool mattress pad from them also and love that, but the quilt ruined the experience for me. But the wool pad wasn't made by them, so that might explain why the quality was better.

I bought so many stuffs from them, and would like honestly to share some products details. But it seems this company only accept the review above 4 stars, otherwise you'll never gonna see your reviews under the products you purchased. Instead you will receive an email of blah blah blah...I think I will never come back for this strangely managed company, this is the first online store that you CANNOT check your order history under your own account. It really feels like they are trying to hide something...