The Company StoreReviews of thecompanystore.com

Response from The Company StoreOct 12, 2026

Hi Skye. Thank you for being a loyal customer for so many years and for sharing your experience with us. We are truly sorry to hear that your new comforter has not met your expectations and that you have experienced discomfort while using it. We understand how disappointing this must be, especially given your longstanding trust in our products. Your feedback regarding the filling and overall quality is important to us, and we will share your comments with the appropriate team for review. We sincerely appreciate your continued support over the years and regret that this purchase has left you disappointed. If you need any additional assistance, please do not hesitate to contact us at 1-800-323-8000, or you may email us at [email protected]. Please note, we recommend contacting us via phone for immediate assistance. Your satisfaction is important to us.

Response from The Company StoreSep 16, 2026

Hi, Bob. Thank you for your review. We’re pleased to hear that you found the material very pretty, though we’re sorry that the sizing of the top sheet and pillowcases did not meet your expectations. We understand how frustrating it can be when pieces within a set do not provide the fit you need. We appreciate you sharing these details and will pass your feedback along to our team for consideration. If you need any additional assistance, please do not hesitate to contact us at 1-800-323-8000, or you may email us at [email protected]. Please note, we recommend contacting us via phone for immediate assistance. Your satisfaction is important to us.

Response from The Company StoreSep 16, 2026

Hi. Thank you for your review. We’re pleased to hear that you’re enjoying the Supima percale sheets, though we’re sorry for the concern caused by the temporary authorization hold on your payment method. When an order is placed, an authorization may appear as a pending charge until the order ships, at which time the payment is processed. The original authorization is then released by the financial institution according to its processing timeframes. We understand how frustrating it can be to see a substantial amount temporarily held and have to monitor your account, and we appreciate you sharing your experience with us. If you need any additional assistance, please do not hesitate to contact us at 1-800-323-8000, or you may email us at [email protected]. Please note, we recommend contacting us via phone for immediate assistance. Your satisfaction is important to us.

Response from The Company StoreSep 16, 2026

Hi. Thank you for your review. We’re sorry to hear that your experience did not meet your expectations. We understand your concerns regarding the quality of the item, the refund process, and the return fee. We attempted to contact you to obtain additional information so we could better assist with your concerns, but unfortunately, we did not receive a response to our request. We remain committed to addressing customer concerns and appreciate you taking the time to share your experience. If you need any additional assistance, please do not hesitate to contact us at 1-800-323-8000, or you may email us at [email protected]. Please note, we recommend contacting us via phone for immediate assistance. Your satisfaction is important to us.

Response from The Company StoreAug 13, 2026

Hi. Thank you for sharing your honest feedback. We sincerely apologize that you received the wrong item and size and understand your frustration with having to spend additional time and effort returning an item due to our error. While providing a prepaid return label and waiving the shipping charge on a replacement order is our policy in these circumstances, we understand that this does not fully address the inconvenience of making an additional trip to return the incorrect merchandise. We are truly sorry for the disappointing experience and appreciate you taking the time to share your concerns. If you need any additional assistance, please do not hesitate to contact us at 1-800-323-8000, or you may email us at [email protected]. Please note, we recommend contacting us via phone for immediate assistance. Your satisfaction is important to us.

Response from The Company StoreJul 30, 2026

Hi. Thank you for sharing your feedback. The Company Store was acquired by The Home Depot in December 2017, which has been a great and growing partnership. Our commitment to customer satisfaction remains unchanged, and we take great pride in providing the same exceptional quality and award-winning service that our customers have come to expect from us for more than 100 years. Should you have any additional questions or concerns, please let us know. We're here to ensure that your experience is positive, and we look forward to serving you again.

Response from The Company StoreJul 30, 2026

Hi. Thank you for sharing your feedback. We sincerely apologize for the disappointing experience you had with your bedspreads. We understand how frustrating it must have been to receive an item that arrived damaged and to encounter delays while trying to resolve the issue. We also regret that the quality of both products did not meet your expectations. Your feedback is important and will be shared with our appropriate departments as we continue to review our products and customer experience. We appreciate you bringing these concerns to our attention. If you need any additional assistance, please do not hesitate to contact us at 1-800-323-8000, or you may email us at [email protected]. Please note, we recommend contacting us via phone for immediate assistance. Your satisfaction is important to us.

Response from The Company StoreJul 22, 2026

Hi. Thank you for reviewing the Legends Hotel Down Alternative Mattress Topper. We are truly sorry to hear about your experience and understand how disappointing it must have been. We appreciate you taking the time to share such detailed feedback regarding the care, warranty process, and your interactions with our Customer Care team. We regret that the outcome did not meet your expectations and understand your frustration with the condition of the topper after cleaning. Your comments regarding the product, care experience, and warranty process have been shared with the appropriate departments, as feedback like yours is invaluable in helping us evaluate our products and customer experience. We sincerely appreciate your past business and thank you for taking the time to let us know about your experience. If you need any additional assistance, please do not hesitate to contact us at 1-800-323-8000, or you may email us at [email protected]. Please note we recommend contacting us via phone for immediate assistance. Your satisfaction is important to us.