For over 114 years, The Company Store has set the standard for premium bedding, bath essentials, and home décor. Built on a legacy of craftsmanship and the finest materials, our products blend timeless design with everyday comfort. From luxurious sheets and cozy comforters to curated home accents, every piece is thoughtfully crafted to create spaces that feel as good as they look—delivering lasting quality for generations. Explore more at TheCompanyStore.com.
The Company Store (thecompanystore.com) has 454 customer reviews on Five Star Index, with an average rating of 3.4 out of 5.
Also known as
thecompanystore.com
Website
thecompanystore.com
Category
Decoration & Interior
Location
Weehawken, New Jersey
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 67% of reviews.
Latest
Most recent review: October 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
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Your website and customer service are excellent.
I received my wool mattress pad and was very excited to open it. The pad was somewhat disappointing. I expected it to be a bit more plush. As a side sleeper, my body craves softness. I am giving it a try anyway. Thank you.
Response from The Company StoreOct 12, 2026
Hi Rebecca. Thank you for your kind words about our website and customer service. We appreciate your feedback regarding the plushness of your wool mattress pad and hope you enjoy trying it out. Please note that the mattress pad may be compressed during packaging and shipping, so allowing it some time to air out may help it regain some of its loft. If you need any assistance after trying it out, please do not hesitate to reach out to us. We appreciate the opportunity to help make your experience a positive one.
DT
DK T.
Comfort immediately leads to great sleep experience
legends-hotel-loftaire-ultra-down-alternative-mattress-pad
The mattress pad is just enough loft to make a noticeable difference in comfort on our K foam mattress which is 3 yrs old. Definitely a cushy feeling upon lying down, where one's mind thinks "ahhhh".
I was disappointed with one detail, and that is that the elastic holding the mattress pad under the bed is rather narrow, like maybe 1/4 or 1/2" elastic width, unlike what most sheets today have much more generous width bands for holding in place. Granted there seems to be no slippage after several nights sleep, but it was a detail not pictured online, nor mentioned in the details. I feel like that would be a best improvement in what otherwise so far is a great pad. No need for a topper type of item in something like what this offers.
Response from The Company StoreOct 12, 2026
Hi DK. Thank you for sharing your detailed experience with us. We are delighted to hear that the added loft of the mattress pad has enhanced the comfort of your mattress and provided the cushioned feel you were looking for. We also appreciate your thoughtful feedback regarding the elastic width and the importance of having these details clearly presented online. We will share your comments with the appropriate team for review as we continually look for ways to improve our products and provide a better shopping experience. If you need any additional assistance, please do not hesitate to contact us at 1-800-323-8000, or you may email us at [email protected]. Please note, we recommend contacting us via phone for immediate assistance. Your satisfaction is important to us.
FR
Felicia R.
This company has always been great
This company has always been great. I would have given 5 stars if I had been given delivery information. My item showed up at my door without me having any information. It was a quick delivery
Response from The Company StoreOct 7, 2026
Hi Felicia. Thank you for your review. We are glad to hear that you have always had a great experience with us and that your order arrived quickly. We are sorry that you did not receive delivery information before your package arrived. We understand how helpful it is to have tracking and delivery updates so you know when to expect your order. We appreciate you sharing this feedback and will pass it along to the appropriate team for review. If you need any additional assistance, please do not hesitate to contact us at 1-800-323-8000, or you may email us at [email protected]. Please note, we recommend contacting us via phone for immediate assistance. Your satisfaction is important to us.
JS
Jody S.
A Loyalty Program That Didn’t Build Loyalty
Update: After I posted this review, The Company Store contacted me and agreed to add the Comfort Rewards points from my 6/8/2026 order as a courtesy. The points have now been added to my account, and I appreciate that they ultimately reconsidered the situation and resolved my concern. My disappointment was with the original customer-service handling, but I do want to give credit where it’s due: they followed through and made it right.
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I placed a large order with The Company Store on 6/8/2026 for $391.35 (Order #52707756). During checkout, I was not prompted to join Comfort Rewards, nor was I shown any notice that I needed to enroll within a short grace period in order for the purchase to qualify for rewards points. I later placed a second order on 7/5/2026, and that was the first time a rewards sign-up prompt appeared. I enrolled then.
On 8/27/2026, the same day I am writing this review, I contacted customer service after returning the second order and waiting for the return to process. I asked whether the rewards points from my original 6/8 purchase could be credited as a one-time courtesy, since I had never been prompted to enroll during that purchase. The customer service representative checked with a supervisor, Jennifer, twice on my behalf. Both times, the request was declined, with the explanation that there was only about a one-week grace period.
What made the interaction especially disappointing was that even after the customer service representative went back to the supervisor twice, there was still no willingness to consider a reasonable one-time exception. I was not asking for points on a returned purchase or attempting to take advantage of the program. I was asking for a courtesy adjustment on a nearly $400 purchase after explaining that the website had never prompted me to enroll.
The supervisor’s decision seemed far more focused on defending the technicality of the policy than on resolving the customer-service problem in front of them. The interaction left me with the impression that preserving the letter of the rewards policy mattered more than retaining goodwill with an actual paying customer.
My frustration is not about the return; those points were properly removed. My issue is that a nearly $400 purchase received no rewards credit because I was never presented with the enrollment opportunity, and a supervisor would not make a reasonable one-time exception after the situation was explained. For a loyalty program, that is a remarkably poor way to build customer loyalty, and it certainly makes me less inclined to shop with The Company Store again.
Response from The Company StoreSep 16, 2026
Hi. Thank you for your review. We’re sorry to hear about your concerns regarding the Comfort Rewards program and the experience you had when reaching out to our team. We understand your frustration regarding the rewards points associated with your original purchase and appreciate you taking the time to provide such detailed feedback. We have contacted you via email to help address your concerns directly. We hope to have the opportunity to assist you further and work toward a resolution.
ME
Me
Quality vs quantity
Quality of the products is amazing. I love everything cotton percale because I'm a very hot sleeper. The discounts and sales are great, too. I knocked one star off because availability of items is hit or miss. It's hard for me to buy a complete bed set in the size I need because matching items are usually out of stock.
Response from The Company StoreMay 20, 2026
Hi. Thank you for your review. We’re so glad to hear you’re enjoying the quality of the cotton percale, especially as a hot sleeper, and that you’ve been pleased with our discounts and sales. We’re sorry to hear that inconsistent availability has made it difficult to purchase complete bedding sets in the sizes you need. We understand how frustrating it is when coordinating items are out of stock, and we appreciate you sharing this feedback as we continue working to improve product availability and assortment planning.
NC
NYC C.
Lovely color and soft
I bought yellow towels, and was very happy when I saw their color. The towels seem very nice (I haven’t started using them). Do be aware that you want to launder them separately, at least to start. I unthinkingly threw in a couple of old white towels and they are now off-white/pale yellow. That's on me, but I still decided to deduct 1 star.
Response from The Company StoreMay 13, 2026
Hi. We’re very sorry to hear about the earlier frustration you experienced. We’re glad to hear you’re happy with the vibrant yellow color of your towels and that they seem very nice so far. We do recommend following our care instructions closely, including laundering similar colors together, to help ensure the color remains beautifully vibrant over time. We appreciate you sharing your experience and helpful feedback. If you need any additional assistance, please do not hesitate to contact us at 1-800-323-8000, or you may email us at [email protected]. Please note we recommend contacting us via phone for immediate assistance. Your satisfaction is important to us.
GI
Gigi
Mats are too Thick.
The mats I ordered arrived in a timely manner and looked just as I wanted until I put one on our back porch door. The mat was so thick that it was difficult to open the door, so I am unable to use it there.
Response from The Company StoreMay 13, 2026
Hi. We’re glad to hear your mats arrived in a timely manner and matched your expectations in appearance. We’re sorry to hear that the thickness made it difficult to open your back porch door. If you decide to return your purchase, our Customer Care Team is available via SMS, phone, live chat, or email to assist with the process should any questions or concerns arise.
LP
Lisa P.
More green than pink/purple
My order arrived fairly quickly - about two weeks, although it seemed slow compared to Amazon deliveries.
The sheets are smooth and pretty, but the pattern looks different than it did in photos. I liked the pink & purple flowers in the photos, but the flowers take a back seat compared to the amount of green in the leaves & stems in the actual product. I'm not a big fan of green, so I may return them. I don't know why the green didn't seem so predominant in the photos online.
Response from The Company StoreApr 15, 2026
Hi. Thank you for your feedback—we truly appreciate you taking the time to share your experience. We’re glad to hear that you find the sheets smooth and pretty, though we’re sorry the pattern did not appear exactly as expected. Actual product color may vary from the images shown. Every monitor or mobile display has a different capability to display colors, and every individual may see these colors differently. In addition, lighting conditions at the time the photo was taken can also affect an image’s color. If you’d like to view the color in person before making a purchase, we offer complimentary swatches upon request. Swatches can be requested by contacting us via phone, email, or live chat. If you need any additional assistance, please do not hesitate to contact us at 1-800-323-8000, or you may email us at [email protected]. Please note, we recommend contacting us via phone for immediate assistance. Your satisfaction is important to us.
