The Company StoreReviews of thecompanystore.com

Response from The Company StoreJun 25, 2026

Hi. Thank you for sharing your feedback, and we are very sorry to hear that the sheets and bedspread did not meet your expectations. We understand how disappointing this must be, especially given your experience with the product quality and feel. Our Customer Care Team is happy to assist you with return options and can help resolve this for you quickly. You can reach them by phone, email, SMS, or live chat at your convenience, and they will be glad to support you further.

Response from The Company StoreJun 25, 2026

Hi. Thank you for sharing your feedback, and we are very sorry to hear that the sheets did not meet your expectations. We understand how disappointing it is when the fabric feel and wrinkle performance are not what you hoped for, even after washing. We truly appreciate you bringing this to our attention, and our Customer Care Team is happy to assist you with return options and help make this right. You can reach us by phone, email, SMS, or live chat at your convenience, and we will be glad to support you further.

Response from The Company StoreMay 27, 2026

Hi. Thank you for your review. We are delighted to hear that you love your new sheets, though we are sorry to hear your concerns regarding the additional shipping fee. We truly apologize for any frustration this may have caused. We completely understand that unexpected charges can be disappointing. Unfortunately, due to significantly higher shipping costs to Alaska, Hawaii, and Puerto Rico, this fee is necessary to help cover the extra expenses required to ensure your order arrives safely and promptly. We appreciate your feedback and will share your comments with our team as we continue to review our policies and customer experience. If you need any additional assistance, please do not hesitate to contact us at 1-800-323-8000, or you may email us at [email protected]. Please note, we recommend contacting us via phone for immediate assistance. Your satisfaction is important to us.

Response from The Company StoreApr 29, 2026

Hi. We’re sorry for the frustration this has caused, especially after you’ve had such positive experiences with our bedding and were hoping to take advantage of a promotion. We understand how disappointing it is to repeatedly see an item you love excluded from sales, and we hear your concern about how that impacts your trust and expectations during promotional events. We truly value your loyalty and feedback, and we’ll make sure your comments are shared with the appropriate team for review.

Response from The Company StoreApr 8, 2026

Hi. Thank you for sharing your concerns with us. We are very sorry that one of your ordered items was not included in your package, and we apologize for the inconvenience. For immediate assistance regarding the missing item, we recommend contacting us directly via phone or live chat, as responses through social media channels and email may take longer. If you need any additional assistance, please do not hesitate to contact us at 1-800-323-8000, or you may email us at [email protected]. Your satisfaction is important to us.

Response from The Company StoreApr 8, 2026

Hi. Thank you for sharing your experience with us. We are very sorry to hear that the pillows you received did not meet your expectations, and we understand how disappointing this must be after placing your order. We attempted to obtain additional information regarding your concern on April 1st; however, unfortunately, we did not receive a response. We truly appreciate you sharing your feedback, as it helps us continue to evaluate and improve our products. If you need any additional assistance, please do not hesitate to contact us at 1-800-323-8000, or you may email us at [email protected]. Please note, we recommend contacting us via phone for immediate assistance. Your satisfaction is important to us.

Response from The Company StoreFeb 4, 2026

Hi. Thank you for sharing your feedback with us. We’re sorry to hear about your experience with the towels and appreciate you bringing this to our attention. We did attempt to obtain additional information to better assist you; however, unfortunately, we did not receive a response to our request. If you need any additional assistance, please do not hesitate to contact us at 1-800-323-8000, or you may email us at [email protected]. Please note, we recommend contacting us via phone for immediate assistance. Your satisfaction is important to us.

Response from The Company StoreFeb 4, 2026

Hi. Thank you for taking the time to share your feedback with us. We’re truly sorry for the frustration and inconvenience this situation caused and completely understand how upsetting it can be to wait for a refund. We sincerely apologize for the delay and the frustration this experience created. After reviewing your account, it appears that your concerns have now been resolved by our Customer Care Team. If there is anything further we can assist you with, please don’t hesitate to reach out.