TalkspaceReviews of talkspace.com

If I could give talkspace 0 stars I would. I registered for a month of therapy. It took 4 weeks for talkspace to match me with a therapist. I received multiple emails and messages that talkspace was "trying to match "me with a therapist. Once I got "matched " and set an appointment, I was asked to give some background on my thoughts and feelings. Less than 24 hours after I did that, my therapist canceled my appointment. If I were suicidal, I'd be dead by now.

UPDATE: Though it took quite a while, Talkspace did finally resolve the issue. All of the customer support representatives were nice. ORIGINAL ONE-STAR REVIEW: When I attempt to create an account, I receive an error message. I was able to get a reply from customer support and they seemed to be actively trying to solve the issue until one day without resolving the problem and without giving a reason, they went silent. I've messaged them twice since then and they simply ignore me. I hope no one in a crisis situation ever relies on Talkspace.

This is one of the most disorganized, inconsistent, unhelpful organizations, therapy or otherwise I have ever dealt with. Borderline fraudulent billing practices that should be investigated. Incompetent, lazy, and in one instance cruel therapist. I'm not even sure their therapists have any accreditation, the people I interacted with seemed more like low-paid social workers. Try BetterHelp, they're more expensive I think, but you get what you pay for.

They charged my credit card and took my insurance information. I was matched with a therapist who never responded. Neither did customer service. After a week, I am done. There is no phone number to try to get my money back.

I have tried to get a therapist to be consistent multiple times over the last two years. When I started it was great and the therapist would respond daily. However, that stopped and sometimes they would go days or weeks without a response. I have switched to different therapists with the same results. It is a horrible service for someone that actually needs help and is trying to get it. I would give them zero stars if I could.

If zero was an option, that would be my choice. I have tried to use this service with limited positive experience . My main concern to pass along and to warn others, is that they incorrectly charged me for a visit. Customer service acknowledged their mistake, but it has been “months” of my wasted time trying to get my money reimbursed. User beware, Customer service is limited to email only, and takes weeks to respond (aka, they want to delay resolution). Avoid this service at all cost based on my personal experience. They took my hard earned money, acknowledged their mistake, but refuse to reimburse me or show proof of any reimbursed charges.

I will give Talkspace 1 star here on Trustpilot. I went through 4 different therapists who simply were no good match from day 1. Then I spent almost 2 months chasing a refund as they were 'too busy'

When you sign up, you input your insurance info and Talkspace is supposed to let you know whether their services will be covered for you. Not only did they not let me know, but they also never bothered trying to bill my insurance. They billed me the full amount, which was several hundred dollars. There is no customer service number and emails take weeks to get a response.