TalkiatryReviews of talkiatry.com

My therapist was professional, engaging and present.

Dr Susannah Williams is absolutely hands down the best psychiatrist on the internet!!! And that’s an understatement!!!! I mean she is easy to talk too and actually listens to me and cares about her patients!!! But this is an understatement by saying she’s absolutely hands down the best!!! But I recommend her to anyone who has mental health issues or just needs someone to talk too!!!

I booked my psychiatrist initial appointment, and at the time of the appointment I joined the call. After waiting for 30 minutes my doctor still had not joined, so I called the help line and they just told me to stay in the 'virtual waiting room' and wait. After waiting for almost an hour, the psychiatrist finally joined the call, he told me that, because I have been diagnosed with a psychotic disorder I am not able to seek care through Talkaitry then ended the call. The next day, I received a $100 bill from Talkaitry for an appointment that I did not have. Whole experience has been terrible and nobody I spoke to seemed to care at all. I would not recommend talkaitry to anyone, especially not to those who have severe mental illnesses.

Predatory. My daughter needed a local psychiatrist in order to continue the medication that she was prescribed by a psychiatrist in a different state. Talkiatry seemed a convenient option. She scheduled an intake appointment ($460 before insurance) and did not have a good experience with the therapist and decided to try someplace else. We received the bill for $460 but it also had a charge for $331 for another CPT code. At no point in the appointment was she made aware that this intake appointment was changing into additional "psychotherapeutic techniques" which would add another $331. The charge went through, of course, before we received any bill, so they had our money before we could begin to dispute it. After several calls and emails, it has been decided (by talkiatry) that the charges are "appropriate". Stay away from this place.

Don’t go. Total scammers. Dr got all my information and then boom says she can’t be my dr but STILL charged me. How is this fair?? It’s like going out for dinner and then refusing to pay!! So she got her money, drops me for some lane excuse, I complain and still get billed. I beg you don’t go there.

I first found Talkiatry because it was listed as an in-network provider through my insurance. Since my insurance recommended them, I assumed that most of the cost of the consultation would be covered. When I created my account and entered my insurance information, the website estimated that my responsibility would be around $150. It also gave me the option to self-pay for $179. Since I already pay for health insurance every month, I chose to use my insurance. A few days after my appointment, I received a bill showing that I owed $389. I later learned that the psychiatrist billed $710 for the initial telehealth consultation. The $150 estimate was apparently only an estimate or discounted amount, and because I had not yet met my deductible, I became responsible for a much larger portion of the bill. That experience felt very misleading. Had I known the physician was going to bill $710 for a video visit, I would have chosen the $179 self-pay option or simply gone to an in-person psychiatrist. The appointment itself did not justify the cost. Most of the visit consisted of answering standard intake questions. My concerns were not resolved, and instead I was instructed to obtain lab work, complete a drug screening, and purchase equipment to monitor my own vital signs at home before any treatment decisions could be made. At one point, an EKG was even discussed. Ironically, I found myself wondering whether the psychiatrist had interpreted an EKG since residency, considering psychiatrists typically don’t read EKGs as part of their routine practice. If an EKG was needed, I would have expected that evaluation to be handled by the appropriate medical provider. To me, charging $710 for a virtual consultation that resulted in no treatment plan and no resolution is extremely difficult to justify. If medication had been prescribed, I would have needed a follow-up appointment that likely would have generated another similarly expensive bill. My biggest issue is not necessarily with my insurance deductible—that is how insurance works. My issue is with how the pricing was presented. The initial estimate gave me the impression that my visit would cost around $150, when the physician’s actual charge was $710. That is a significant difference and not something I believe was made clear enough before the appointment. Based on my experience, I would recommend considering an in-person psychiatrist instead. At least with an office visit, the overhead and comprehensive evaluation make the cost feel more understandable. Unfortunately, my experience with Talkiatry left me feeling disappointed, misled by the pricing, and unwilling to schedule another appointment.

My college daughter enjoyed and desired to work with the doctor, but the error in billing is outrageous, and we have a huge challenge getting it resolved. I suspect abuse of coding: $479 for one hour is ridiculous, especially when she was told the call was a free consultation. I want to keep them but $500 a pop is crazy work

In my opinion, Talkiatry is adjacent to a scam. I don't feel good about having to say that, but my experience with Talkiatry has left me really questioning how easy it is to commit health insurance fraud. Talkiatry charged my insurance company $722 of which they wanted me to pay almost $450 for one single 60-minute appointment. This appointment was supposed to be a therapy session because prior to this appointment I spent almost 90 minutes completing the full client intake forms online and I submitted those forms successfully. However, when my appointment started, my therapist spent the entire 60 minutes asking me every question on the intake form and having me re-answer every question on the intake form. So essentially I had to do the intake form twice. My session included zero therapy, zero discussion of the issues that were concerning me. It was only focused on intake because, as the clinician said, for some reason my original intake didn't go through. After having the session, I immediately contacted Talkiatry and told them what happened and asked them to not charge me for that session and if they didn't do that I would happily have a second session. However, not only did they charge me, they charged me and billed me for services that were not provided. Again, I reiterate, they sent a bill to my insurance company and to me for services that were not provided. To me, this is blatant insurance fraud. Mental health is so critically important to all of us, and I my heart goes out to every single person who is in need of help. And I hope that you will see this review and do not waste your time and precious energy on dealing with this fraudulent company.