Kimberly Q.
New Patient to No User Found
Created a first patient appointment with this practice. Access to portal and messaged the psychologist in advance regarding the specifics of my appointment. Got an email that to the provider had responded to my message on the portal. Apparently they canceled my appointment and this is only an assumption because I'm trying to access the account and I'm suddenly not listed as a patient anymore so I can't access the response that the provider sent me. So I'm guessing if they cancel your appointment before you get to read your message you're to self assume that you can't be helped at this practice. They need to allow people even with canceled appointments especially first-time patients reaching out to the provider in advance to be able to read the correspondence back without having issues.



