TalkiatryReviews of talkiatry.com

I have seen 4 different psychiatrists since 2018 so I am aware of the general intake process. I am not new to psychiatry. Though my doctor was great and the appointment was straightforward, I was expecting to be billed for just a new patient appointment but I also received a mysterious $104.55 charge for psychotherapy that I absolutely did not receive. When I called the billing department to ask about this extra charge, the gentleman on the phone told me that a psychotherapy code is applied to any appointment greater than 15 minutes. My new patient appointment was already billed for 45+ minutes. I asked then if this code was going to continue to be applied for all future appointments REGARDLESS of the psychotherapy I will not receive and will not expect to receive and the man sighed at me and essentially told me yes. Hilarious customer service behavior. The Talkiatry intake form also literally asks you if you are interested in therapy, medication management or both and I had specifically indicated that I was just interested in medication management. Truly at a loss of words at this predatory billing practice - from what I understand insurance billing codes already include time spent with a patient. Unclear how charging for whatever the f they want with ZERO clarity is legal or ethical.

Honestly, it’s a very clunky experience, which is to be expected of a startup in my opinion. But the therapists I’ve been connected to have been stellar so far. They have a long way to go in terms of optimization, but the customer service reps are polite, albeit definitely disconnected from the actual healthcare and divert obviously also bogged down by the way the system is properly centralized. But I think these are all just operational hiccups they can fix soon

Wow, iwa about to contact this service for my mental care and at the last minute decided to check the reviews, and thank goodness I did. I've dealt with online company's like this one before so I believe what all these reviews are describing, and I won't be wasting my time and money on Talkiatry. Thanks to all the reviewers sharing their experiences.

almost 400 dollars for a 45 minute call with a judgmental provider. will literally never use them again.

Awful. Just awful. In error, they cancelled an appointment, but there was no way to correct their mistake. I called their number and someone told me he'll take some kind of action, but it will take 10 to 15 days. Ten to 15 days? To correct a simple error they made? The poor guy fielding calls can't (or won't) pass you on to someone else, and there is no other way to reach these people.

The thing is I love the psychiatrist and therapist I've connected with through Talkiatry. However the Talkiatry billing department sucks. For one appointment I went to log in and read a message that they were having sitewide tech issues, so I would have to reschedule. They charged me for a no show. Then I got an email saying my doc had to reschedule. I rescheduled. Again I got charged for a no show. When I finally got through to someone I was told they would refund me as a one time courtesy!!! And then they said it would take 4 to 6 weeks to receive a refund. I mean, geez. Plus they make it difficult to pay your bill. If I didn't have such wonderful docs I'd be out of there.

Just one of several people giving a poor review because the experience was awful. Having three apps to do what I could do with Zoom with all my other doctors was such a time suck. Then there was the $300 new client fee. It was not mentioned when I requested the details of the service. Now requests to dispute the bill emails are unanswered; customer service complaints aren’t taken over the phone. And, while not all doctors are jerks, mine was condescending and belittled the doctor that had recommended her. (Holly Shaio if anyone is curious. Practices in NY and WA).

Do not utilize this sham company. Work directly with the providers themselves. I am going on two months of a disputed bill and I can’t get any response, despite continuing to receive a bill for a service I never received. Therapy and mental health are important; this disorganized company that profits off of peoples’ well-being is not.