Social Security AdministrationReviews of ssa.gov

Workers will absolutely see u without an appt. Wait time very short on any given day. My favorite thing is calling and receiving a call back if wait time is longer than 5 minutes. Best experience I've ever had at a Govt facility.

Dear Sir / Madam: The security staff at the entrance of the building, answered my question! The elvators and the appointment room were very clean and a pleasure to look at! The security person was courteous and answered my question. Ms. Hughes., was courteous informative, patient, friendly, knowledgeable and professional. I needed a change of address and she explained the procedures! Ms. Hughes., was excellent and the meeting did not take a long time. The following is the address for the Social Secuity Adminstration office: 20 South Broadway, Suite 500. Yonkers, New York, 10701. Thank you, Ms. Hughes and Social Security Adminstration and the Social Security Adminstration. Sincerely, Hilda Anaya-Agosto. staff.

I've been to the Hamilton, OH office nine times. I've asked them over and over to update their website so I can see the number of credits I have toward my retirement. They tell me they can see it from their side, but on the website where I log in, it still says zero. This is wrong. Why does it have to be so difficult to get accurate information on their website? They need better management, not to mention competent IT people.

I was called back by Ms. Bynes(?) to assist me with completing my application for benefits since I recently turned 62. She was extremely awesome from the first "Good afternoon" to the last "Good bye". She immediately apologized for the 50 minute delay, as the call was initially scheduled for 1:00 p.m. She patiently explained the process. She patiently and professionally handled my regular interruptions. She patiently answered every question. Her calming voice and professionalism assuaged my through the roof anxiety. Ms. Bynes is a GREAT asset to the SSA. Ms. Bynes should be recognized and commended for being exceptional at her job. Every caller should be so lucky to receive their call back from Ms. Bynes. Ms. Bynes. The consummate exemplary civil service employee. Ms. Bynes, YOU ARE THE BEST!!! Sincerest and Warmest, Efrem

The wait was less than 30 minutes. The process was efficient. The staff person, Naomi at your 2500 Fontaine Rd, San Jose, Ca 95121 office was very helpful, with excellent relationship skills, knowledge and follow through

Given date/time for phone interview r/t disability claim. Received letter in mail to verify appointment date/time. Day of appointment, no call was received at all. Called in to the local office number and was informed no call coming because spouse is not eligible. SSA just blew off the call leaving us hanging which is extremely unprofessional. Called local SSA office, after on hold for 40+ minutes, spoke to male representative. Grilled with many, many questions for identity of myself acting as REP PAYEE of my spouse. Representative explained rationale r/t increase in fraud activity - this is understandable. Representative did some research and cleared up questions poised to him. Representative stayed calm and had caring attitude during call. For this part of the review - he receives a 5 star. In the future, I would hope SSA does not give appts to others knowing full well they are not going to be responsive. Wasting another's time is disrespectful and just mean. Other representatives in the local SSA office could benefit from offering more compassionate, considerate interactions with persons they interact with - it should be more than just a paycheck!! They are all public servants, showing respect should be priority.

I’m 60 years old. I’ve worked, I’ve paid into the system, and now that I need it most, the very institutions that promised to protect me are turning their backs. My Supplemental Security Income (SSI) was suspended without cause, despite me following every instruction, submitting every document, and making every desperate phone call I could. I’ve been sick. I’ve been without income. And now, I’m facing eviction. I have reached out to every agency, every elected official, those who *claim* to fight for people like me. I’ve spoken to staffers who either pass the buck or close my case altogether because I dared to seek help from more than one office at a time. I was told, “We can’t help because another office is already handling it.” And yet, **no one** has stepped in to actually resolve anything. Where are the advocates? Where is the protection for the disabled, the sick, the elderly, those who don’t have corporate attorneys or lobbyists in their corner? And let me be blunt: our councilmembers and elected officials are no better. They campaign on promises of equity and compassion, but when the rubber meets the road, they vanish. I’ve sent emails. I’ve called. I’ve cried. I’ve begged. And the silence from those sworn to represent us has been louder than any rejection notice I’ve ever received. The system is broken. But worse than that, it’s indifferent. So here I am: sick, struggling, and on the verge of homelessness. Not because I didn’t do my part, but because the safety net was never meant to *catch* people like me, it was meant to check a box and move on. I want people to understand: **this is not just my story.** It’s the story of thousands, maybe millions, of people in this country who are punished for aging, punished for illness, and abandoned when they can no longer "contribute" in the ways society deems valuable. To the Social Security Administration, to my elected representatives, and to every councilmember who’s ignored my cries for help: **you have failed us.** I will not stop speaking out. And I will not be silent while you pretend to care. Laura Reynolds

Horrible never tells you the truth ⭐⭐⭐