Social Security AdministrationReviews of ssa.gov

Kept on the phone for over 45 minutes and they never answered my call lousy customer service but it only falls inline with the notion that government workers are not invested in their jobs and is just a paycheck without no commitment to offering service to the people who pay their salaries

Dear Social Security Administration, On August 12, 2025, at approximately 11:48 AM, I received a callback after waiting 60 minutes to speak with a representative regarding a question about my elderly mother’s decreased SSI benefits. As her legal guardian, I was seeking information on her behalf. However, I was not aware that, since I am not her payee, I would be unable to receive details about her account. During this call, the SSA representative I spoke with was very rude and unprofessional. When I politely asked her to lower her tone after she responded abruptly, she continued to speak dismissively, stating, “What do you want me to do for you?” I fully understand and respect the SSA’s commitment to privacy and confidentiality for its customers. However, the unprofessional attitude and continued rudeness from the representative were unnecessary and disappointing—especially after I waited an hour for the callback. I kindly request that this interaction be reviewed to help ensure better customer service in the future. Thank you for your attention to this matter. Sincerely, Kay

0 Starts. Over 2.5 hours for death benefits. Tell the agent you want to set up an appointment to apply for benefits. They'll schedule it and determine whether it'll be on the phone or in person. Waited to be told to come into the office. This is why the government should not be in charge of our money!

If I could rate in the negative I would rate it lower !!! What a complete waste of taxpayer money and time !! My porthole has been down for months to my account and I need to upload med records that I signed consent forms for them to get and did not I had to do it myself only after my ssi was denied and in appeal hinging on these medical records being uploaded . I’ve been fighting this for 4 years nearly . There is obviously zero accountability you can’t get any questions answered they all dodge the phones and actual work and quite honestly I feel dumber like I lost gray matter after even being on their site briefly !! Why does ssi put all that crap on there you people can’t even handle your primary job function much less all that smoke and mirrors circle jerk of lied and deception you have going . If this was a private sector company that ship would have sunk long ago !!

They just called me I was trying to get them to listen to my situation they don't care basically give a damn about you it's pointless and helpless trying to get help when you are homeless why waste your time dealing with them no satisfaction with them they really sucks I give up and I don't care anymore when I go get a job then that's when they start doing stuff that's everybody loss . Then they don't here you and give you phone numbers I don't have no help I don't know where stuff is I'm pissed and hurt angry furious right.if it somebody else who come from another country they will help them and give them anything they want and get.

Professional and efficient interview with a representative for continuing benefits and retirement transition.Polite and friendly process accomplished in 20 minutes via phone interview with the Brick, N.J. office. Outstanding experience.

Seriously the worst customer service I ever experienced! Lost my father in Aug 5th 2024 and out of $2000 monthly they offered my mother $186 monthly OF MONEY MY DEAD FATHER WORKED FOR 40+ years!!!! Lawyered up and we gonna fight till then end!!! This is so sad and absolutely disgusting and William Smith was “the one helping us and hung up on me and my mother”!!!!! So let’s go to the top!

I am still online and on hold for over 2 hours, and no one is answering the phone!!!! There is no other way to communicate with these people!!! I live in a different state so I cannot go there in person. Please can anybody answer that phone please? Pretty soon will be closing hours which probably I will have to call again tomorrow. UGH!!!!