Social Security AdministrationReviews of ssa.gov

Warning for those about to call the 800 772 1213 National hotline. Be prepared for curtness and do not let it stop you from asking for clarification or to accomplish your task, especially if you’re disabled or ESL or even just shy. Specific examples of failed conduct from an employee I didn’t get the name of, include: Punitive Tone Regarding Errors: Whenever I required clarification or made a minor processing error, the agent dropped their professional demeanor entirely, replacing it with overt, curt annoyance. (For example, when I asked if there were appointment dates on Wednesday or Thursdays, they dropped their helpful tone and instantly demanded “which week,” and acted incredulous for whatever reason. Not only was the question unnecessary, as I wanted to hear which nearest dates were available and I didn’t need a particularly week/month, their shift was the weirder insulting factor). Overall, they spoke to me with a demeaning inflection, treating my need for precision as a personal inconvenience rather than a standard requirement of their job. Hostility Regarding Identity Verification: When asked for my name, I proactively provided the exact spelling, as the phonetic pronunciation differs significantly from the English spelling. Instead of accepting this highly precise data, the agent became immediately agitated and curt, demanding the phonetic pronunciation without explaining why the spelling was insufficient. This was handled with extreme agitation rather than basic clarification. Aggressive Interruptions: When I attempted to ask a critical logistical question (regarding the specific incoming phone number for my appointment) and provide the context for my inquiry, the agent actively spoke over me. They interrupted me with a seemingly catty "one moment," (or some version thereof) entirely dismissing my attempt to communicate my needs. The fact that I was acting so hurriedly in this place was so they couldn’t demean me with another curt response, as they’ve already shown great impatience before. But of course, my requesting data was responded to as if I were the one acting impatient first. I became annoyed in response to their annoyance, matching their tone in hopes they would not treat me further as someone who couldn’t keep up. This agent's behavior was not just rude; it was a subtle but highly oppressive form of communication that punishes disabled, ESL, and struggling citizens for requiring conversational, explanatory patience. They don’t realize they’re the ones in position of bureaucratic power. Conversational treatment impacts those seeking help, and I cannot imagine the many who felt a subtle, seeded form of helplessness after interacting with such strange behavior.

I went to the social security office at 9:30 window 8 ., the lady got really annoyed because I went back to ask her why my bank account didn’t seemed to be updated on my phone and I showed her that I already have benefits and I wanted to know how fast were the benefits gonna be transferred to my account and she just kept saying I already chafed your bank account if you have any other problem you need to fill out a form ., I’m like I just want to know if there’s a way for you to know how fast I’m getting my benefits., my husband just passed And I need my $ to buy food it’s so hard to go out and talk to people and this people are just so rude ……..

impossible to reach from abroad. they have a dedicated telephone line but interrupt the connection after 20 minutes on hold. i haven't heard back when writing by email either. the reason i need to contact them is because they must have some glitch which prevents access via id.me (loss of access came after applying for benefits). the benefits units seem fine, based on my early experience

I had gone to the SS office and stood in line to be seen. They handed me a sheet to fill out and hand back. Then told me they will call and let me know when my appointment would be. I recieved a text what day my appointment would be. I had called to make sure and possible change it and was told they did not show I had an appointment after holding for 120 min. I went anyway to the appointment and was told they do not do the applications in office anymore and will set up a phone application. Then was told mind you this is April that my phone consult will be in June. This is after I had filled out a form of what I need and took off 1/2 day of work to take care of what I needed only to find out it will not happen till June. I also tried to call to discuss my issue and had to hold 120 min before I talked to anyone. I don't know why they are so unorganized, or why everything takes so long. I also lost a 1/2 a day's pay.

The social sercuity administration changed how you login to your account prompting everyone that has had an account to re establish your login and sign in. I get you want it to be more secure for us. However did you think that maybe some of us are not computer savvy? You continue to drive me crazy. I do not understand what you want. You don´t like this saved password you don recognise the device I am using except it is the same one that I used to creat my account. On and on just now you shut me out for 24 hours. You send me a text saying I have a message, but you do not allow me to use my saved password. You want to verify its me but how? I have no clue what you are talking about.The next time you want to protect me from the big bad wolf, don't. What a nightmare. This is sweet. I just received an email from social security. Still does not recongize the new device not new) however my my sign in information is correct but it could not be authenticated. So I should reset the password. I would scream but why bother?

I had to visit my local SSA office in an attempt to get a replacement SSA ID card. The first representative I spoke with asked for my passport and I informed him that it was expired. He told me he couldn't use it. The conversation ended there. The second representative (who helped as much as he could) said he could use it even if it was expired, however based on the first representatives statement I didn't have my passport with me. Instead, I provided my Certificate of Naturalization issued to me in 1968 prior to my deployment to Vietnam. Since I'm a Naturalized citizen the process of obtaining a replacement SSA card is somewhat different. I received my citizenship in 1968 When this was reviewed I was told that this document was no longer valid since it didn't list an Alien ID number. I have been so proud of this document all these years and proud to call myself an American. Now I find out that this document that I have cherished so much isn't worth the price of the paper it's printed on. Apparently Homeland Security has to sprinkle holy water on the whole process - go figure. Am I truly an American or not??

I am turning 65 this month. On your website it says "your monthly payment". Sorry but if you are like me and want to wait until your 70 to collect your SS its not a monthly payment plan the first month. It can be 2-5 months of payments in your first Premium Payment. And after that unless you sign up for the monthly withdrawal it will be once every 3 months. Then to throw a monkeywrench into the mix if Medicare goes up more than $10 or goes down more than $10 you have to start that cycle all over again. So tell me how this is easy for anyone over 65. They make you want to take your SS early so they won't have to pay you that extra you want to wait for. But SS and Medicare don't share info. Just like CHAMPVA. Now that another train wreck.