Spirit HalloweenReviews of spirithalloween.com

They lack customer service. Make you wait for hours when you call. Do not tell you things that are vital to know when you are buying. Worst experience ever!!!!!

I preordered an animatronic on 8-14-21, it was supposed to shipped no later than 9-30-21. I called Spirit Halloween and was told that it was delayed and my order would ship by 10-10-21, with that being said I asked if my order could be expedited since It was now delayed. To my surprise my order shipped on 10-9-21 and here we are today 10-25-21 and I still haven’t received my order (that I placed over 2 months ago) with no recent update from FedEx website. So today, I called FedEx and was told that Spirit Halloween shipped my order via “smart post” which could take 2-5 days longer than normal ground delivery. What I don’t understand is why would Spirit use a slower shipping option, knowing my that order was already on delayed??? I am baffled!!! Halloween is 6 days away and I need my animatronic for my Halloween party. I am pissed!!! This has been the worst experience ever, I am done with Spirit.

I ordered 2 costumes and paid for expedited shipping. One costume shipped on time. However, the skeleton costume I ordered was delayed. Got it 3 weeks later and they sent the wrong size. I called the number, wait time was over 40 mins so I scheduled a call back. Never called me back. Then I sent an email, no response. Called again and just put my phone on speaker while waiting. Got through to the REFUND/EXCHANGE department. I told her what was wrong. Her response? " Oh, um, hold on. I'll transfer you." She transferred me to an out of service number and then it hung up on me. Customer service here is appalling. So then I finally googled how to access their live chat that you cannot find on the website. Chat response was that they do not have that size in stock, which leads me to believe the wrong size was not sent in error, it was sent hoping I was an idiot because it was unavailable. So she told me that she would refund my money. I requested an immediate email detailing that refund. Nope, she said refund takes 7-14 business days because their finance department is delayed. Listen, I don't know how many people they've pulled that on, but that's just not a real thing. Once a refund is submitted it is then up to the card holders bank to determine refund timelines. I fully believe that customer service representative just lied to me. I've worked retail, I know how refunds work and I've never ever heard of a finance department inside a retail store handling a refund. It's bizarre. I DO NOT recommend this company. This whole experience has been absolutely terrible. I paid a crazy expensive shipping cost that I'm now out of because I'm only being reimbursed for the costume they screwed up. In sheer panic I've contacted every store around me trying to find my son a costume less than a week before halloween. Luckily, I found the exact same costume at Walmart for less than half the price!!! They keep responding telling everyone to call that customer service number but you will not get through or if you do, they hang up on you. First and last time I will ever buy from them. I'll be filing a better business bureau complaint.

I am very annoyed with Spirit Halloween. I ordered a space suit and a helmet 3 weeks ago. My spacesuit came in about a week, but it shipped separately from the helmet (however I did not recieve two separate tracking numbers). Tried to call countless times and got on the waitlist for a call back, only to get an automated message saying that there are no attendants available to help me. I reached out by email hoping to find answers about my helmet, but all I recieved was a refund (thankfully) with no explanation. I don't know if my product got lost in transit, or if it was ever processed to begin with. Now there are no more in stock online (at least of the white one I ordered) and I am greatly upset. Would not recommend.

Most is the things don't work we got this month light and it did not work

I bot my customs very early, and it is in stock, but they canceled my order without any noticed. very bad, now it is very late to buy, almost the ship date is at November. my boys disappoint to me. so terrible place, do not buy at here. never buy agian.

Bought a costume for my niece 3 weeks ago and it said it was supposed to get here last Friday, Oct 15th. Then they said I actually won’t get it until today, the 21st. Which was fine because I just need it by Sat, the 23rd. Now they’re saying I won’t get it until the 25th! Like what is even the point of me ordering ahead of time? You guys are better off ordering from Amazon!

I ordered my costume and only a piece of it was delivered... I went in store and found a replacement but the weird dimensions of the pants aren't designed for humans. I have sewn pants from scratch and can tell the patterns used here just do not work.