Spirit HalloweenReviews of spirithalloween.com

This was the first time that I ordered from Spirit Halloween online - and it will be the last. I first ordered two (2) Zombie Babies: Hiding Harry and Crawlin' Claudette. Both arrived OBVIOUSLY used/dirty. Harry didn't even have tags. I started a return online, printed out the return slip and learned that I was on the hook for return postage - which I didn't like, but accepted - UNTIL after 3 different attempts to return via a "convenient option" as noted on the website (I tried UPS, FedEx and UPPS) I realized it would cost me TWO TIMES MORE to return them ($126 each) then I originally spent to purchase them ($69.99 each). The UPS/FedEX/USPS reps ALL suggested that I just keep them, but I had already re-ordered replacements, not knowing! Fast forward to the replacements - and a few other items that I ordered. The new shipment shows up, later than anticipated - but it arrived - and this time? NO Claudette! She's not in the box! SO - I go to the website - try the online chat first. No go. Next I call the 866# - after pressing a couple of buttons - I'm told I will receive a call back in 3-5 minutes! GREAT! And, I did! An "automated" call back, asking if I still needed to speak with someone. Really? I press 1 for yes, and at the 21-minute mark, someone finally answers and asks how she can help. I explain that one of my Zombie Babies was missing from my oder. She says, "that's an animatronic right?" My "yes" response resulted in me being transferred to the Zombie Tech Squad before I could get another word in. Unbelievable. Can't make it up. I then RE-explain to the Tech-dude and get immediately transferred BACK to Guest Service - and on hold, once again. Finally - I end up with Kim, who was helpful - and said that she would have Claudette reshipped, and that I "should" receive it before Halloween. She was perfectly lovely and helpful - and the ONLY reason I'm giving this experience 2 stars. First - the return policy - when a store messes up and sends "returned" products that should have been taken out of inventory - shouldn't be on my dime. Better quality control would have taken care of both challenges/issues. Now I will have (hopefully - if the "new" Claudette makes it) 4 zombie babies, when I only needed 2. I'll keep my future purchases to store only. Online needs some serious help.

NOT a customer, but an ex employee. Worked almost three full seasons, until there was a mix up and I just ended up quitting because I could NOT do it anymore. Greenwood Indiana and Indianapolis locations are awful, they are nothing but drama. They talk poorly about others including customers, and do a bunch of he said she said games. I was always thrown into the mix, because I was treated like the messenger man. Also, communication is soooo awful, dude.. I’d reach out and be left on read and then be ridiculed for the lack of communication on their end? Also; Keep in mind most of the people talking down the others are GROWN ADULTS… like come on man? Aren’t we more mature than this? I love Halloween, always will. Spirit is NOT the way to go, if seeking a temporary job at least.

I purchased a costume via online, only to find that it was ill-fitting so I attempted to return the item ONLY to be unable to as the return window expired ( conveniently). No worries, I actually placed another order for the correct size but ended up calling customer care to cancel when I found that I could exchange the product in store. I provided my order number only to be told "we can't see your order, call back in 1 hour to cancel. I called back and was given the standard "we are unable to make changes at this time". Of course this is just a ploy to keep your money. I even spoke to a supervisor who fed me the bs story, as I advised him that their business practices are nothing short of fraudulent and deceptive. I'm going to try this in store return/exchange and if I encounter any nonsense, I'm heading to the BBB to discuss my experience. Ridiculous!!

J'ai acheter le decors intérieur hier et a 2 reprises ont ma dit que 1 objet ne venait pas avec le decors pourtant j'ai payé pour ce que je voyait et 1 des employés de la succursale de granby était supposé m'avoir envoyé les plans depuis hier pour pouvoir tout remonter et j'ai rien reçu j'ai retourné le voir aujourd'hui et il me trouve toute sorte d'excuse soit disant que il a du redémarré son ordi et qu'il allait me les envoyés mais toujours rien reçu.....ça fonctionne tout croche leur affaire.......

Panama city 2 animatronics both had issues one was simple but was told they knew nothing and could not help. Help line called back way late. I figured the one was operator error but the staff just tells you they can't help once sold. The manager was nice but the sensors gave a lot of trouble. One only works when it wants two and stopped working in 30 min.

I just got in my Bobby Strings Animatronic and I like it, the only problem is it didn't come with instructions so I called Spirit and the told me where to get the instructions online. All of this could have been avoided if they just packed the box correctly but all in all its a pretty good animatronic.

You need to have ALL your clothing merchandise in Plus Size instead of just a select few. There were so many cute and pretty clothing but couldn't find any in a size that's needed.

Really wish I was near a store because their stuff is pretty great but their shipping fees are through the roof and then they ship from the states not their Canadian stores so you’re hit with over $100 in duties at the border for not even $100 spent. No thanks.