Spirit HalloweenReviews of spirithalloween.com

I ordered a product for preorder in July and it was shipped to me in October. There was an issue with shipping which was not Spirit Halloween's problem but they did nothing to help. The item was shipped back to them and is sold out so I cannot reorder. I asked them if I can purchase it but they keep saying they are sold out and cannot ship it back. They are trying to get me to spend more money and buy the item in a 3 pack. I don't need the other items or to spend more money with this company. I will never order from them again and will be letting others about this. I spend a ton of money with the company each year at halloween but that won't be happening again.

I ordered two t-shirts from the Spencers site which is also Spirit Halloween on October 22nd, since I wanted these items for Halloween, I was paying close attention to the shipping. The website states items ship the same or next day. It also said orders made on the site by Oct. 22 would arrive by Halloween. The t-shirts were not shipping so I called and spoke to someone on the phone on the 26th since the items still said processing after 4 days. The customer service rep could not find the items' locations, tried contacting the warehouse and wasn't sure when they would be able to be shipped. He said Halloween is a busy time as an excuse, well it's a Halloween company. They can't handle orders at Halloween? They're ruining people's holiday by promising delivery they cannot fulfill. He said the 'orders hadn't fallen into the warehouse yet.' He didn't offer to do anything about this as it seemed out of his hands and what was going on with my items a mystery to him. I did not feel assured that the items were ever going to arrive. I cancelled the order. He told me the order was cancelled and I would receive a refund shortly. The next week, I still hadn't received a refund, my order still said processing and the funds were still on hold in Paypal. So, I called again and confirmed the order was cancelled. First, one rep first said they couldn't refund due to an error and if they refunded me it would immediately come back out of my account. Then another rep put the blame on Paypal and said Paypal was holding the funds. On November 2nd, ELEVEN days after I made my order, and cancelled it TWICE and well past Halloween which I should have received by order by. I received a shipping notification for the order with a tracking number that didn't work. I was not refunded and I was told the order was cancelled multiple times. When I called to tell them a cancelled order was sent anyway and I wasn't refunded, they told me I would have to find the order and refuse it. But I couldn't even tell where the order was being sent or when it would arrive since the tracking number was nonsense. Plus at this point, I did not think tracking down this order was my responsibility whatsoever. I had to speak to them a total of six times to get the refund I was owed.

Cheap materials always break before the end of the party or trick-or-treating. Way over priced too.

Staff is great! My complaint is solely on the merchandise. I grabbed a pirate shirt in the men's section, the picture on the front had a large burly hunk on it, so I think, "of course it's gonna fit." The real clincher is that the front also stated: size fits most.......yeah....I'm sure it fits most children....but certainly not an adult. I took it back and got a full refund, but I'm hesitant to buy their merchandise again. Again, the staff were great to work with.