Spirit HalloweenReviews of spirithalloween.com

they scammed me and my dad for $160 clown that we thought was for outside. they told us after we purchased we can’t do a return. we got to the door and the guy told us it was for indoors and we can’t return it.. don’t come to this store. they will scam you

Got items that had a rip but the manager Barbara Glenn took care of my issues. Very professional and a great asset to the company. Made sure I got the replacement boxes quickly and did it with great compassion. I appreciate everything she did for my sons birthday...A great asset to the company...5 star service

Horrible service. Store #60926 at Opry Mills Mall, Nashville did not put all of the items in my shopping bag. Reported to corp office who tried to contact store several times with no answer. Also noticed the large number of bad reviews on this company. Much easier contesting charge on credit card. BUYER BEWARE!

Just like everyone else here same complaint placed an order for 2 items got 1 the other was not present, called got a horrid lady that sounded like she would rather do anything but help you…..finally was told it’s on back order and you may or may not get it, this was for a damn gift and when ordered there was plenty in stock, how does this happen……disappointing service from this company I may just return and do a chargeback with bank and buy elsewhere like Amazon or eBay who is at least reliable…….I’m sure I’ll get some canned response from them that has no real meaning to help me.

Took a spooky dookie, fantastic experience. 10/10 would crap again.

I've given this place good reviews at their stores in the past, but this complaint is about paying for their expedited shipping.. Because it does not exist.. Your package doesn't get handled any faster, and it actually arrives slower.. I ordered 4 times this year already, 3 times I took the SHIP50 option and received in normal time . I really need an item to get here fast because it was a gift, so I paid 48 dollars for expedited, and a week later I'm still sitting here waiting.. I was promised the 23rd, it's now saying it won't be here until maybe the 25th... Seems like a small gripe, but I essentially wasted 50 bucks for a promise they couldn't keep. I called their customer service and I could barely hear my customer service rep because of all the background noise, and said they weren't willing to offset some of those ridiculous shipping costs.. Do yourselves a giant favor and use the ship50.. You'll actually get it on time... I'm done with ordering from them and with none of their stores being open yet, I guess they lost for now

Great experience. Purchased a Beetlejuice animatronic that was missing parts. The Customer Service team were quick to reply and resolve the missing parts issue. On top of that, refunded me the original purchase prize and were sympathetic to my issue. This was even after Halloween. They have really great customer service and fun products. Even had a great after Halloween experience with purchasing the display and help Tearing down and loading into my vehicle.

HORRIBLE customer service. Order 2 items. Did not receive items. Called and was told to wait another week. Waited and called again. And again. And again. Excuse after excuse. Finally talked to a "supervisor" that said she would process the refund of $70.27. Got an email that my refund that $4.30 was processing. Called back. Was told they have to refund the TAX first, which can take 14 days. THEN they will process the rest, another 14-21 days. It's been 5 weeks already. After reading reviews I filed a chargeback with my bank. Never again will I give this company my money to hold for months