Spirit HalloweenReviews of spirithalloween.com

I have been trying to get a replacement power supply and control unit for my Wacky Mole product. I spent almost 300 on it and it worked for 2 days. I've called their zombie tech squad and they just acted like they took my information. I called 2 days later (Friday, Oct 15th) and talked to someone else. Still nothing from them and they promised they would "escalate to a supervisor". Today, 10/18, it's 830am PST and their phone lines are closed. Reached out to guest services and they told me basically that they can't help at all and to call them.

dont order anything from them online they suck really bad, they use a trash carrier called fedex and my package is now in tennessee and was supposed to be delivered today in las vegas, cmon spirit use ups or sumthing we dont want no trash ass carrier.

I've waited one full week and my item STILL has not shipped. For a 60$ full costume besides shoes which I ordered from another company and got THREE DAYS AFTER ORDER. Terrible.

Mind getting your website to work properly? Have been trying for two days, no product pages load, keeps redirecting to the homepage and the homepage isn't displaying correctly - lots of links, a string of links, very few IMGs. I'll amend my review and rating if you address this problem and I can make an order. Thanks.

I decided to buy a costume on the 1st of October online and I bought a total of 3 items.. I got the package a bit late but no problem since I got it right?? Wrong! I only had the accessories for the costume and the main costume is not there! I decided to call customer service and they say they didn’t have it in stock so I wasn’t getting it! Why would you sell an item you do not have and not plan to tell the customer it was gone but still take ALL the money for it? Absolutely ridiculous!!

I took the kids in to the store to pick out what costumes they wanted the day they opened the store here in MO but decided to wait a week and just order online. Ordered two kids costumes online over $100 on 10/01/2021. Got an email that order placed then nothing. 10 days later got an email saying order “delayed” no other information. Contacted support through chat and told they had no information and would email back in 24 to 48 hours. So I requested a refund. Was told they can not cancel or refund. Asked for a phone number, was told they are not receiving calls. What a joke. I should have just bought in the store that day. Now I will have to go back to the store hoping they still have the costumes in stock and then fight them to get a refund. Don’t buy online!

I ordered my stuff on 10-01-2021. It's been two weeks Friday and not a word on my shipping. I call the number to guest services and get one answer that says shipped but I received an email saying it hasn't shipped yet.

If you’ve made Spirit Halloween part of your Halloween tradition because you like the cool animatronics along with all the costumes and gadgets, you can forget the SH in Frederick, MD. The staff there told us it was too much trouble to put the animatronics up because as soon as they do, people want to buy them. So they are just setting the boxes out. 🤣 🤯. What? Isn’t that the idea?