Spirit HalloweenReviews of spirithalloween.com

I can’t even get in the door at regent ave Winnipeg. They said open at 8am and extended telephone help service at 8am. Both are close and it’s 8:40am. Not cool.

I am extremely disappointed. We bought a costume for my daughter last night. They do not have dressing rooms. We got home and the costume is too big. We came back today and they wouldn’t allow us to exchange the size because of their anti return policy. 1. I wasnt trying to return it. 2. How is someone supposed to get the correct fit if you cant try it on? I will not be purchasing from them again.

I wanted to be Wonder Woman for Halloween. When I went to the store in Windsor Ontario, what I found in the store made me absolutely disappointed. As a 14 year old girl, I expected to see many female superhero costumes such as Wonder Woman. The only costumes I found was not “Supergirl” or “Wonder Woman” it was “Supermans dress” depicted on a woman’s body. Most of the other adult female costumes were regular costumes such as, nurse, doctor, firefighter yet all of the female versions were sexualized in some way. I find this behaviour absolutely disgusting and sexist.

Terrible customer service, couldn’t exchange costume for right size, when they accepted an exchange as I was walking in so i spent $100+ on costumes that only fitted, then when i try on the gloves they just fell apart in seconds, the mask is impossible to be formed anywhere close to the picture and Ive used every method, I fear that even the mask will fall apart on halloween let alone the bag i bought for a extra $12 which is made of the same dirt cheap materials as the glove the weapon costing another $12 and within a minute of opening it, it falls apart requiring me to use glue so I spend $24 on terrible accessories as a addition to over a hundred on the costumes that will most likely fall apart on halloween night. This will be my last year going here, overall terrible staff, expensive ass costumes just to have piss quality and refused to refund before the no refunds date even when showed a receipt, never go here order off amazon

I went to the store in Auburn Maine. I bought two costumes for me and my husband for a kid thing trunk or treat the costume that I got was of Harley Quinn, which was a little revealing as it looked on the picture, but not too bad so I bought it got it home realized it didn’t look nothing like what the picture shows instead, it was a crop top more like a bra and not the long paint top that it showed try to bring it back not even 15 minutes after I bought it they were rude to me said all sales were final. Wasn’t trying to return it for money was simply trying to give it back to get a different costume. We would pay more if I had to, but it wouldn’t give me the choice to instead treat me like I was a piece of crap for trying to bring it back because of what it looks like not appropriate for children spent over $50 for a costume and yet wouldn’t exchange it for a different costume by far the worst most rude people and Manager name Melissa at the Auburn store in Maine will never go back here spend over $300 every year at the store never again I would not recommend going here by far the worst store I’ve ever been in

⭐ EXTREMELY DISAPPOINTED WITH SPIRIT HALLOWEEN! I am absolutely disgusted with the customer service and the ridiculous return policy at Spirit Halloween. I purchased a costume for my daughter for $44, only to discover that it was too small. I expected a business to provide at least some reasonable customer service, but apparently that was asking too much. They refuse to exchange it for the correct size and refuse to give me a refund! So let me get this straight: I spend $44 at your store, the costume doesn’t fit my child, and your solution is to keep my money while leaving me stuck with something she cannot even wear? What kind of customer service is that? It is absolutely ridiculous! Halloween costumes are not cheap, especially when you are shopping for children who depend on their parents to get the right size. Sizing can be inconsistent, and sometimes things simply do not fit the way you expect. A decent company would make an effort to resolve the situation and keep a customer happy. Instead, Spirit Halloween has made it clear that once they have your money, they apparently couldn’t care less about your experience. $44 may not mean much to your company, but it means something to a paying customer. I work hard for my money, and I should not have to throw it away on a costume my daughter cannot wear because your store refuses to offer a reasonable solution. This experience has completely soured my opinion of Spirit Halloween. A business that prioritizes a rigid policy over basic customer satisfaction should not be surprised when customers decide to take their money elsewhere. You have lost my trust, and after this experience, I will seriously reconsider shopping with Spirit Halloween again. DO BETTER, SPIRIT HALLOWEEN! Customers deserve better treatment than this. I am not asking for anything unreasonable. I am asking for a fair resolution to a $44 purchase that did not work out. The complete lack of flexibility and customer care is unacceptable, and I will absolutely share my experience so other shoppers know what they may be dealing with before spending their hard-earned money here.

I used to like spirit.....until I learned a few things. They treat their employees like desperate people "needing" money. And they cut up any costumes that are damaged. Instead of donating them to local charities or shelters or schools, they are thrown in a dumpster. Just disgusting. Way over priced. Sierras has amazing custumes if you have one in your area. But I won't support spirit stores anymore.

TERRIBLE return and exchange policy. And sizing is terrible. No size chart for women clothes and sizing should be more catered to be unisex. Don’t care if it’s a “cheap” store either because it’s not I spent $80. Terrible terrible experience and terrible policy Spirit Halloween sucks