Spirit HalloweenReviews of spirithalloween.com

I ordered my daughter’s Halloween costume at the beginning of October. Yesterday, 10/20, I checked the status and it showed to have been delivered….to an address about two and a half hours away. I spent quite a bit of time on hold or trying to online chat with an agent with no success. This morning 10/21, i tried again and had about a 15 minute wait time. The agent was able to solve my issue and make my daughter’s day by having a replacement overnighted.

Always great when it opens. Pricey, but quality most of the time. Had issue with one of the jumping spiders, called and they replaced it. The location says open via google at the new location, but it is sadly not yet open. SH Website doesn't give much clarity except that it opens in this month.

If you read my earlier review, you know that I have had a few issues with Spirit Halloween's online shopping, The store experience has been outstanding! The online and especially the customer service has been... well. crappy. This is an amendment to my earlier review, just as something goes wrong i also believe it is only fair to comment when they turn it around and do the right thing. My issue was I was waiting for a Halloween costume that was lost by Fed Ex and the CS at SH kept telling me to try back each week. (Ordered on September 25) Well, my Sons Halloween party was rapidly approaching. Thursday the 17th of October to be precise. Once they agree that there was an issue and once they decided to replace the lost costume ( I had asked for a credit so i could drive 80 miles to a SH store, but they said NO) They shipped me a new costume that I was sure would never arrive on time. Well it arrived today October 16th. So I want to say that they made it right and although I will never order online from them again, I will continue to shop in store. (The closest store is 80 miles away) So thank you SH for doing the right thing.

Store always has tons of options for horror. Online has even more. A little high on pricing. If you can save up the cash it is well worth the trip.

Awesome store but as an Evil Dead fan I’m highly disappointed never found anything Evil Dead related