Spirit HalloweenReviews of spirithalloween.com

Amendment: I called back and they refunded me for the shipping fee and apologized. Thank you. The costumes arrived the day before Halloween so at least we had them on the day. Complaint I paid almost $60 for speedy shipping to get the product on time for a party. They didn’t arrive and when I phoned, they hung up on me. Twice. I wasn’t rude, I just asked for my money back for the shipping and they hung up. Don’t trust the online store. It’s a scam.

They seemed to have lots of costumes but there weren't any wall covering stock and very little to decorate with. They had some tombstones, dolls and of course the very expensive animatronics but I was disappointed with the lack of selection for other items. I asked a staff member for pumpkin carving stencils and she said they didn't have any but I found some at the check out so they did have them. I spent over $300 and still had to purchase a bag to put everything in. You would think that if someone spent that much money they would forgo the bag charge. They also had no change rooms to try on costumes and the staff seemed very unhappy. All in all it was not a fun experience and I don't think I'll be going back next year.

Doesn’t deserve one star! I purchased 3 costumes. Tried to return 2 that didn’t for the very next day! In perfect condition and was treated disrespectfully and told I couldn’t get a refund or exchange! Never will I waste my money on this cheap unprofessional excuse for a Halloween store again!

Total scam. I placed an order at the begining of October and my item still says in transit via Fedex. Which is odd. It has never even moved after all these days and has a tracking number but they were sure happy to take that money from my account on day one. Tried to call several times and never could reach real person - wait time of 8 -12 hours?!!!! That is totally fake. Very sad to see another company taking advantage of people and if the REAL company that is Spirit does know about this and has not put out a notice about the scam or put a stop to it- that is even worse.

I went to buy some costumes for my kids at the spirit in arlington texas in arbrook street the manager was the best. She helped my kids find everything they needed and was so nice. I think her name was Tanya. I would go back agian and have told all my friends and family to go there. The staff was the best and the store was so clean and big.

good halloween store but i mainly want to complain about them begging for donations. they ask (very strategically) “How much are you willing to donate?” then regardless if you donate or not they ask “would you like to round up to donate” which is bs. we have gone a couple times in the last couple weeks and they ask each time. we donated the first time but they ask twice no matter what. super obnoxious and desperate.

This company is absolutely insane. Purchase at your own risk. The refund policy does not exist. I tried to return items with the receipt and the store supervisor refused because my receipt didn’t match the number to my card because we paid with Apple Watch. The store manager literally made me to exchange the items. I left the store and called the customer service and the told me to call back next day because the regional manager didn’t pick up her phone. I called next day and they told me since you exchanged the items now we can’t refund . This is absolutely unacceptable! You make me exchange for stuff that I didn’t need and then you say since you exchanged we can’t refund ! I will never come back to this place and will make sure the review is current at all times. I will also file a consumer complaint. This company and people who work there and I mean the manager of the store absolutely need more training on how to deal with customers. She was absolutely rude and unprofessional.

Placed a pickup order on 10/12, website said it should be ready for pick up the next day. It is now the 17th and no new on when the item can be picked up. The order still says processing. I have tried calling the store and got a automated message that says this store does not take calls. I called customer service and never got a human. I tried and online chat and after 2 hours on hold for a live person was disconnected because no live people were available to take my chat. I did see in one of the posts on this website there was a customer service email, I plan to try that as my last-ditch attempt to cancel this order at this time. I have already ordered the item from a different store and received the costume. I will never buy or order from a Spirit Halloween store online again after this experience with the lack of communication and customer service.