Spirit HalloweenReviews of spirithalloween.com

Never received the items purchased ,which was well over a month a go that I placed the order .. even though tracking says the the items have been delivered which is absolutely not the case! Contacted customer services via the email address and was advised my items have been delivered and if they haven’t to contact my local post office service , which I have and they have no record of this! Total scam if you ask me and since I have emailed to state this is the case , I have received no reply since. So disappointed , don’t waste your money

The only ship half your order and is very unprofessional i recommend not to buy from here.

This company is definitely a scam artist! I purchased a costume and the zipper on the costume was broken. I called customer service to let them know as I was going to need to send it back. They said I could send it back but I would need to pay shipping cost to send it back. I told them I should not be responsible for shipping charges to send the costume back as I would not be sending it back if it was not damaged. The customer service representative asked that I send pictures of the damaged zipper so that they could send me a prepaid label. I did and then received got an email indicating that I could send it back but I would need to pay for shipping it back. That is poor customer service!

Wish i could give zero stars....SCAM...bought a dagger mike...they sent it and i owe 25.38 in shipping when shipping was included....no one answers the phone, pay with a credit card like i did...i will dispute the charges and wont pay for this junk from this scam sh!thole company....they have ZERO AND I MEAN ZERO customer service and the store is even worse....never again...i am in the retail business and have far reaching contacts and influence....it will cost them plenty in the long term

I order a few things online and cause my order got split up into two shipments, they charged my card twice for one of the shipments. When I called and emailed them they said they need screen shots to prove they double chaged me. If I can see that they double charged me, then they can see it on their end that they double charged me. I know how accountanting works!! They are giving a BS answers!!! I went to my bank and they even see the double charge and they even said " if we can see it, they have to see it on their side also". They are horrible to work with. I WILL NEVER buy anything online with then EVER AGAIN!!!!!

BEWARE online orders! Ordered a costume for my son, came in a crappy bag and was broke, ordered a size medium and they sent an Exta-large. Online it states you can exchange in store. Went to the store to exchange it, and there is a current price difference between online and instore. I was told I could exchange in store but only if I paid the difference. WHAT A SCAM!!!!!

If I could rate it a zero I would. DO NOT BUY ONLINE! You cannot get hold of anyone telephonically. You cannot email. You cannot call. You cannot text. You cannot messenger. THEY cancel parts of orders and send the rest at your cost! FED UP. DISGUSTED! Do they even support the charity?

The management and employees at the Martinsburg, WV store were so amazing in helping me find and purchase what I needed. The store looked amazing as well! I have recommended to everyone I know to go and shop at this location only just because of how friendly and helpful the management and staff were, especially the Assistant Manager Matt and Store Manager Susan. I have been to the other locations and this one is by far the best one EVER!!! 5 ⭐ 's!!!!Keep up the awesome job guys!!!!