Spirit HalloweenReviews of spirithalloween.com

I wasn't concerned ordering online from literally the most popular halloween store in the US, however... they are notorious for taking peoples money and not actually sending anything out. I ordered costumes for my kids in early October and was told they would be here in plenty of time for Halloween. They "scanned" a label but never actually took a package to FedEx for shipping. They DO NOT answer the phone or call you back, for as much money as this company makes you would think they would actually offer customer service but THEY DO NOT. It's nothing short of a scam, ripped off and no costumes for my kids. If you aren't going to actually ship products out, you shouldn't be offering them for online sales - DON'T BUY ONLINE from these crooks and if you did good luck getting your money back.

I ordered online 10/26 because the item was nit available in store. I paid extra for s/h to have over night delivery due to needing it the night of 10/27. My order did not come until 10/30. Store wouldn't do a return or an exchange. Their website also would not do a return. I feel I should have received an email stating it wouldn't be delivered on time. Also since they sent it anyway they shouldn't have charged me overnight delivery fee. Will never shop spirit Halloween again.

I bought the outfit on the 10th and paid extra for 3 day shipping. It never came. Spirit lied to me and said it was shipped on the 5th day and by week 3 that’s when they told me it was never shipped out and it was sold out… Had to spend even more money for a last minute costume And I gotta wait 7 to 10 business days for $150. I will just buy elsewhere I won’t give these people my money.

I bought a strobe light that doesn't work. I purchased this on the 22nd of October. I tried it out and it sidnt work. Could not return it at the store. Which is a scam that they sale you something that doesn't work and you are stuck with it. Hopefully my credit card purchase protection will cover it since this thief of a store won't!

Store hours online for Sunday said they were open til 9pm at Findlay Village Mall in Findlay OH; got here at 7:45pm and the doors were locked:(

I would give ZERO stars if I could. I should have read all the reviews before going to the Spirit Halloween store. Now they do not have dressing rooms. And they tell you there's no refunds. Oh, no, wait, there are refunds until the day you come in to return it. The 2nd day after you bought the costume. Because it didn't fit and they tell you. Oh, well, you should've read the sign. All the costumes are sized in correctly. The staff is rude and it's a rip-off. Hope I can save somebody some time and money. And they'll read the reviews before they go to the spirit Halloween store..

I recently visited a Spirit Halloween location with my husband and kids, and I have to say, I was impressed with the large selection of costumes, especially this close to Halloween. The store was not very busy at the time, so the shopping experience was pleasant, and we found a costume for everyone in our family. The only thing I was not very pleased with was the shockingly high prices of many of these costumes. Fortunately, the thing that made the experience more worthwhile was the fact that they actually did have a few that are reasonably priced; you just have to really go searching for them. Otherwise, the customer service was great, and they answered any questions that we had. The girl at the checkout counter was incredibly kind as well. While I can’t exactly vouch for their high prices, I can certainly recommend them for their wide variety of costumes, clean environment, and great customer service. All in all, we enjoyed our shopping experience and will definitely be back again next year. Thanks, Spirit Halloween, for providing more costumes and better quality products than the average supermarket or party store. ⭐️

It should be a zero star because………………………0000 My first experience and would be the last one thanks.