Spirit HalloweenReviews of spirithalloween.com

after placing my order on 09-24-23, i read on the website i placed this order on, ships within 3 business days..i receive the item 19 days later, now with this being too late, i choose to make a return and i am expected to pay the shipping fee for the mistake and misleading this establishment caused. so now i am paying for it to be shipped to me and returned, I had also tried calling to speak to someone about this matter and was told, there would be a 2-3 hour wait time to speak to someone. There is something very shady about this place, and i would not recommend doing any purchase from them. ORDER AT YOUR OWN RISK.

Placed an order online called with a few hours to cancel said order due to having the item at the store with free shipping instead of the 50 bucks they were charging was told my order was canceled instead they still shipped it can only return in store till the 23rd oh but wait it won't be here in time imagine that so I have to pay to ship it back and will not be refunded for any of the shipping payed either way so I am out well over 100 dollars either way I will never ever ever recommend there website ever

Ordered a few items online on Sept 21st I have still not received it, called customer service they said they show it was delivered to contact the post office. Called back advised post office said they had no knowledge of this, they then told me I would need to file a police report bc that means my package was stolen. I said that I would do that and send it to my bank so that I could get my money back, lady said that I would not get my money back because their end showed it was delivered. I demanded to see the proof of delivery they never responded. Also a day after I placed my order I got 3 fraudulent charges on my credit card

SPIRIT HALLOWEEN HARDLY HAS ANYTHING ON THEIR WEBSITE THAT THEY HAVE IN THE STORE TO PICKUP. EVERYTHING MUST BE DELIVERED TO YOU AT A HIGH COST THEN THEY HAVE 20% OFF AND FREE SHIPPING OVER $35.00 BUT YOU CAN'T USE BOTH LIKE MOST OTHER WEBSITES. I WILL NOT BE ORDERING FROM SPIRIT HALLOWEEN ANYTIME SOON AND WILL INFORM INTERNET ABOUT THEIR HORRIBLE BUSINESS PRACTICES.

We got man,s possessed friend From spirit hallween not worth the money it's stressful to get together nothing but plastic and cardboard well most of it with 3 people can't get it together would not recommend buying

Received damaged order that was crushed in the mail due to improper shipping packing. You can't ship plastic items in an envelope and expect them to not get crushed. They do not refund shipping cost. Now I have to re-order the item and pay the extra shipping. Of course, there is the option to exchange it at the store, but that defeats the purpose of online shopping and there is a chance they won't have the same item in the store. In this circumstance shipping cost should be waved, or the item should be replaced at no cost to the customer. The packing means was out of my control. I will be less likely to buy online again.

Ordered a costume online for my little. I have still not received it, called customer service they said they show it was delivered to contact the post office. Called back advised post office said they had no knowledge of this, they then told me I would need to file a police report bc that means my package was stolen. I said that I would do that and send it to my bank so that I could get my money back, lady said that I would not get my money back because their end showed it was delivered.

I purchased a glitter and gem makeup kit for a party only three days ago. However, when I opened the glitter gel, it was completely solid and useless. I went into the store from which I purchased, explaining the product was defective and that I'd just like to exchange it for one that was not. After speaking with two people claiming they were managers, I was refused the exchange because the product was opened--but how would I know the product was defective UNLESS I opened it? I've managed retail before, so I understand the general return policies to be able to refund money for items that are resalable only, but this is just awful customer care and a completely absurd return/exchange policy. Not only was my product defective, but if I had to guess, it's likely other like items on the shelf are also defective and should be removed from the shelf altogether as well. After this in-store experience, with little hope, I contacted the corporate 800-number, and I was told the same thing. The takeaway: 1) do NOT buy makeup at a Spirit Halloween EVER and 2) corporate greed wins again. Update: Spirit Halloween requested I reach out to resolve the issue, which I have since done and have yet to receive a response after over a week later.