Spirit HalloweenReviews of spirithalloween.com

Spent over $40 dollars on a costume and when we got it home all the accessories were missing! Went back to the store and the manager said the employees wore the costumes to have a party and they must have lost the accessories. So they are selling used costumes as new. The jerk of a manager would not give us our money back and had no more of this costume in stock. Will never go back again! Party City will be getting our business from now on! This spirit store is on Bowles avenue in Littleton CO.They keep giving replies to contact them privately....they are a joke! Fix it publicly so people know you have nothing to hide!

I bought a costume for my 2-year-old son and it was too small, so I tried to change it, but didn't let me do it.

I wanted to get a costume but didn’t know what size to get so I figured I’d by two and keep the one that fits. I asked a employee on the floor about returns all they said was,”yes you can do returns “. Never said a date. I asked the cashier about returns and all that was said again was just a ,”yes “(no date was given again). Yes she did highlight the receipt ;but never told me that she was highlighting anything so I would know to look (I am asking about returns and you’re highlighting at date returns have to be in SAY SOMETHING TO THE CUSTOMER ). So I came back 8 days later and they told me no can’t return it we only do returns till the 23rd and it’s the 25th and it’s no one’s fault (to me it sounds like you’re employees don’t care about giving correct information cause it’s not their money) So I call corporate cause it’s $75 I’m not giving up that easy. The guy at corporate was even less help. After listening to me he said yes the employees should’ve said a date to me when I asked and he can fix this. Well he comes back after putting me on hold to tell me ,”sorry spirit Halloween is strict about their rules and he can’t do anything”. So the motto of the story is look at receipts even if the employees tell you differently, trust people even less than I already do, DONT SHOP HERE AGAIN , AND TELL EVERYONE SO IT DOESNT HAPPEN TO OTHERS. CAUSE SORRY BUT MONEY DOESNT JUST APPEAR IN MY BANK ACCOUNT I WORK HARD FOR EVERY CENT I MAKE!!!!

I am deeply disappointed with my recent purchase from this store. I ordered a 6ft Zombie Fog Animatronic, but when the package arrived, a crucial part was missing. Despite my numerous attempts to contact them and resolve the issue, the store failed to take any meaningful action. This lack of customer service and responsibility is incredibly frustrating and unprofessional. I urge others to be cautious when considering purchasing from this store, as my experience has been nothing short of a nightmare. I strongly advise closing this store to prevent others from enduring similar frustrations.

I have had the absolute worst customer experience I have ever had in my entire life. I ordered Halloween costumes for my two young sons on October 3rd. Plenty of time to have them for all fall events, right? Wrong, because I ordered from Spirit Halloween! Spirit Halloween did send us an order but instead of our Halloween costumes, it was a package of cheap plastic spiders and a Halloween decoration. I let them know immediately. They assured me they would overnight the correct package. Days go by and still no package. I contacted them again, they promised to send them again. This happened over and over and over again. Here we are October 24th, still no package. They tell me now the merchandise is no longer in stock. I asked for a refund, they said they can only give me a gift card to their store. Obviously, I don’t want that. I was told the only way I they will consider a refund without a gift car is if I “FILE A NON-EMERGENCY POLICE REPORT. Buyer beware!!!

Someone else’s order came in the mail instead of my own. I ended up heading to Spirit Halloween in Burlington, MA and Aubrée T, the DSM, had to be the most helpful retail associate I have ever encountered. She let me wait at the front of the store, while I messaged with a customer service agent on the Live Chat to resolve the shipping issue, meanwhile she walked the entire store searching for pieces of my order. Aubrée was very kind and considerate, and even helped me with responding to the Live Chat agent. I can’t rave enough about her level of effort and kind/ dedicated attitude. I walked into the store feeling frustrated and stressed and left feeling excited to celebrate Halloween with the entirety of my original order! She’s the best and runs that location the best anyone ever could. I’m very grateful I went in-store and got to be helped by her. I hope the higher-ups at Spirit Halloween hear me when I say: PLEASE PAY THIS WOMAN AS MUCH AS YOU CAN!! She treats customers with next level care, effort and a great attitude and I hope I can return to this store asap just from that interaction.

I bought over $500 worth of costumes a few days ago. Their sizing is off and everything was huge. I went to return them and no returns just exchanges. That's fine I wanted to repurchase some online anyway, nope. for some freakin reason we can't? We bought these DAYS ago. Why did they not tell us this when we made the purchases!!!!!!?! They can only do instore exchanges but nothing is in stock???? great. thanks for wasting my money. I ask about gift cards and nope. We don't exactly have a ton of fun money, this was a splurge I was excited for to liven up the bedroom a bit. But nothing fits. Happy 5 year anniversary waste of money.

After done purchasing at spirit halloween on Tyler street in riverside my husband and I walked to the car while my 16 years old daughter and 11 year old son stepped on the animatronics one last time. While doing this my daughter said an employee approached them showing them another animatronic, then he asked about the sport she plays and school (wearing her school shirt) and then told my 16 year old daughter to follow his Instagram that he makes music. He told her to search it up then told her to DM him so he can send her his music videos. This is a grown man knowing she’s in highschool. I’m disgusted. I called the store but they don’t answer. Corporate is closed but I will be calling in the morning. Be careful because to me that is predatory behavior.